Mitchell Hunter Email & Phone Number

My main responsibilities were:Working the second line help desk, investigating, resolving, forwarding tickets in a timely mannerMy additional responsibilities includeProviding weekend customer support cover on a rota basisWorking on internal projectsCreating and maintaining a wiki documenting procedures,.guides, faults, glossary, contactsMy proactive suggestions includeUsing powershell and Excel to examine database logs and highlight issues.

My daily tasks were routine maintenance and providing third line support of our products. Support was via e-mail, telephone, remote access or site visits. My main responsibilities were:Performing daily maintenance checks on the systemsWorking the help desk, investigating, resolving, forwarding tickets in a timely mannerWeekend maintenance cover on a rota basisMy additional responsibilities includeWorking on internal projectsDocumenting procedures.Introducing and… Show more My daily tasks were routine maintenance and providing third line support of our products. Support was via e-mail, telephone, remote access or site visits. My main responsibilities were:Performing daily maintenance checks on the systemsWorking the help desk, investigating, resolving, forwarding tickets in a timely mannerWeekend maintenance cover on a rota basisMy additional responsibilities includeWorking on internal projectsDocumenting procedures.Introducing and training new staff.My proactive suggestions includeCreating scripts to replace manual tasks and automate TS3's growing systems.Improving the process flow by standardising help desk answers Show less

Edinburgh, United Kingdom

I provided PC / Server technical support and application (dictation systems) to clients. This was accomplished via telephone, remote access, e-mail or site visits, including surveys and writing reports.My main responsibilities were:Logging, investigating, managing and solving client problems in a timely manner.All aspects of SQL server, server, workstation and network management for Welgo clientsMy additional responsibilities includedInvestigating and recommending computing… Show more I provided PC / Server technical support and application (dictation systems) to clients. This was accomplished via telephone, remote access, e-mail or site visits, including surveys and writing reports.My main responsibilities were:Logging, investigating, managing and solving client problems in a timely manner.All aspects of SQL server, server, workstation and network management for Welgo clientsMy additional responsibilities includedInvestigating and recommending computing solutions to client enquiriesProviding on call 24 hour support to clientsMy pro-active suggestions includedWriting reports recommending and then implementing changes to client systemsSupporting and training staff and clients in the computing aspects of their workCreating and maintaining web pages enabling staff external access to the hardware manuals Show less

Diploma, Business Administration

Hnc In Management, Business Administration And Management, General

Mcse, Mcsa, Mcp

MCSE TRANSCRIPT Exam Description 221 Designing a Microsoft® Windows® 2000 Network Infrastructure 216 Implementing and Administering.

Bachelor'S Degree, General Science

Computer Science, Engineering, Mathematics and Physics