Mitchell Irvan Email & Phone Number

Paducah, Kentucky, United States

• Answer calls in office regarding COVID-19 questions.• Sort, organize, and scan faxes in regards to COVID-19 results.• Update and maintain Master Log, letters, press release, and EMS updates.• Perform other administrative and clerical tasks as needed.

Paducah, Kentucky, United States

• Answer calls in office regarding COVID-19 questions.• Sort, organize, and scan faxes in regards to COVID-19 results.• Update and maintain Master Log, letters, press release, and EMS updates.• Perform other administrative and clerical tasks as needed.

Murray, Kentucky, United States

• Answer calls from patients regarding CPAP resupplies and orders.• Authenticate callers using HIPAA guidelines and rules.• Review claims and assist patients and team with rejected claims.• Update demographic information based on IVR notifications.• Place orders in system based on IVR notifications.

Paducah, Kentucky, United States

• Answer calls from customers regarding Medicare Part D benefits.• Authenticate callers using HIPAA guidelines and rules.• Review claims and assist pharmacy staff with rejected claims.• Answer questions from other CSRs in capacity as Subject Matter Expert.• Assist Team Leads with Excel worksheets and other paperwork as needed.• Run “Boot Camps” to improve agent knowledge on processes as SME.

Paducah, Kentucky, United States

• Training new hire agents to take calls for CVS Caremark, specializing in Medicare Part D and Wellcare clients.• Ensure new hires' timecards are up to date.• Ensure that new hires are up to date on all compliance courses.• Act as supervisor during nesting period.• Communicate with client to stay up-to-date on all processes and procedures.

Paducah, Kentucky, United States

• Answer calls from customers regarding Medicare Part D benefits.• Authenticate callers using HIPAA guidelines and rules.• Review claims and assist pharmacy staff with rejected claims.• Answer questions from other CSRs in capacity as Subject Matter Expert.• Assist Team Leads with Excel worksheets and other paperwork as needed.• Run “Boot Camps” to improve agent knowledge on processes as SME.

Paducah, Kentucky, United States

• Answer calls from customers regarding Health & Welfare benefits provided by over 75 employers.• Assist customers by completing enrollment in employer provided Health & Welfare benefits.• Assist the Team Lead as needed by answering requests for a supervisor in capacity as a Senior Representative.• Verify all callers through HIPAA standards.

Paducah, Kentucky, United States

• Welcome newly hired employees to TTEC. Walk newly hired employees through orientation in TTECU.• Facilitate up-training as needed with tenured ADP agents to ensure agents are prepared for move to Health & Welfare.• Facilitate training of new agents to prepare them to take Health & Welfare calls for annual enrollment.• Act as Team Lead for new agents during their nesting period.• Create scavenger hunt activities as needed to test proficiency.

Paducah, Kentucky, United States

• Answer calls from customers regarding Health & Welfare benefits provided by over 75 employers.• Assist customers by completing enrollment in employer provided Health & Welfare benefits.• Assist the Team Lead as needed by answering requests for a supervisor in capacity as a Senior Representative.• Verify all callers through HIPAA standards.

Calvert City, Kentucky, United States

• Review Piping & Instrumentation and Control Loop Diagrams.• Assist the API Inspector with his inspections.• Complete API Inspection Reports using data collected during inspection.• Maintain and operate Cygnus IV+ Ultrasonic Thickness Gauge.• Clean and maintain company vehicles.