Currently instructing EDLD 7430 Students in American Higher Education

Primary point of contact to advise prospective and current graduate students regarding admission, Institute policy, course registration, permits, degree applications and curriculumOversee the admissions process through University applications (ADMIT)Oversee student recruitment activities to include, but not limited to, information sessions, prospective student visitations, and new student orientationWork closely and provide administrative support to the Director of… Show more Primary point of contact to advise prospective and current graduate students regarding admission, Institute policy, course registration, permits, degree applications and curriculumOversee the admissions process through University applications (ADMIT)Oversee student recruitment activities to include, but not limited to, information sessions, prospective student visitations, and new student orientationWork closely and provide administrative support to the Director of Graduate Studies and Academic ProfessionalsPrepare, maintain, and distribute student records Developed new marketing materials for the School of Mathematics to increase recruitment effortsCreated programming to foster community among graduate students i.e., the creation of the Graduate Student Council, Graduate Board Game Nights, and hosting discussions from the Counseling Center Show less

Represented the University, both on- and off- campus, to prospective students and other individuals or organizations involved in the admissions processPlanned and implemented recruitment activities for the College of Arts & Sciences, including information sessions, social media campaigns, and travel to graduate admissions fairs. Counseled prospective applicants on the admissions process and opportunities at the University, via in-person appointments, phone, and e-mail, to assist… Show more Represented the University, both on- and off- campus, to prospective students and other individuals or organizations involved in the admissions processPlanned and implemented recruitment activities for the College of Arts & Sciences, including information sessions, social media campaigns, and travel to graduate admissions fairs. Counseled prospective applicants on the admissions process and opportunities at the University, via in-person appointments, phone, and e-mail, to assist in selecting the correct academic program to fit their individual goalsCoordinated and compile admission materials for review of the respective academic program directorsManaged ongoing strategic communications and enrollment efforts, including e-mail, print, and social media, in close consultation with the Associate Vice President of AdmissionSupervised student assistants in the completion of assigned tasks Show less

Advised graduate and undergraduate students on a daily basis regarding University’s academic programs, admissions criteria and course enrollment Conducted proactive outreach to prospective students through a series of strategic student recruitment effortsAssisted military and veteran students with applying and certifying benefitsMonitored and managed records pertaining to student academic standings, program plan changes, registration, academic track and interactions… Show more Advised graduate and undergraduate students on a daily basis regarding University’s academic programs, admissions criteria and course enrollment Conducted proactive outreach to prospective students through a series of strategic student recruitment effortsAssisted military and veteran students with applying and certifying benefitsMonitored and managed records pertaining to student academic standings, program plan changes, registration, academic track and interactions, utilizing University applications (PeopleSoft and SalesForce) Served as team captain to increase accountability and productivity among fellow advisorsTrained and developed new academic advisors via the University mentoring protocolRepresented the University in student retention events by motivating students during the duration of their degree programs and aiding them in identifying academic success measures Show less

Managed all aspects of sales including completing customer contracts, pulling inventory, and accepting customer paymentsMaintained comprehensive knowledge of all AT&T products and services and recommended, selected and obtained AT&T products for customers based on their individual needsReached (and often exceeded) regular sales goals and quota as established by management Provided unsurpassed customer service in handling all customer service inquiries from phone… Show more Managed all aspects of sales including completing customer contracts, pulling inventory, and accepting customer paymentsMaintained comprehensive knowledge of all AT&T products and services and recommended, selected and obtained AT&T products for customers based on their individual needsReached (and often exceeded) regular sales goals and quota as established by management Provided unsurpassed customer service in handling all customer service inquiries from phone troubleshooting to billing questions Show less

Maintained comprehensive knowledge of all Verizon Wireless products and services and recommended, selected and obtained Verizon Wireless products for customers based on their individual needsManaged inventory levels and merchandising changes using Verizon Wireless systemsCreated and implemented a thorough organization system to prevent loss of inventoryServed as key holder of kiosk, opened/closed store and followed cash reconciliation procedures.Provided… Show more Maintained comprehensive knowledge of all Verizon Wireless products and services and recommended, selected and obtained Verizon Wireless products for customers based on their individual needsManaged inventory levels and merchandising changes using Verizon Wireless systemsCreated and implemented a thorough organization system to prevent loss of inventoryServed as key holder of kiosk, opened/closed store and followed cash reconciliation procedures.Provided outstanding customer service to new and existing customer base Show less

Operated as both customer service representative and sales associate to resolve customer issues and meet sales monthly goals concurrently Developed and implemented a plan to drive sales by organizing an on-campus event at Columbus State UniversitySupported sales and events geared toward advertising new products and services to prospective clienteleParticipated in customer retention and sales training in order to provide continued stellar customer service

Mentored freshmen residents in acclimating to college life and counseled residents on educational and personal mattersMediated interpersonal problems between residents and prepared and submitted written documentation of any problematic situationsDeveloped and implemented programs and forums geared towards specific aspects of residence life including study habits, time management, and ethnic and cultural diversitySuggested communication plans geared toward developing a… Show more Mentored freshmen residents in acclimating to college life and counseled residents on educational and personal mattersMediated interpersonal problems between residents and prepared and submitted written documentation of any problematic situationsDeveloped and implemented programs and forums geared towards specific aspects of residence life including study habits, time management, and ethnic and cultural diversitySuggested communication plans geared toward developing a more streamlined check-in and check-out process for all residents and resident assistants Presented successful programs at conferences to other Resident Assistants from across GeorgiaReceived two Key Play Awards for exemplary work Show less