Development and execution of training program for new employees.Identify opportunities for improvement and institute programs to help teams achieve overall goals.Preparation for property takeovers including creation of market surveys and risk management materials, vendor scheduling, property and unit inspections, and owner communication.Plan and host monthly professional development for community personnel.Oversight of Aspire Learning Management System to monitor training compliance.Implementation of RentCAFÉ online leasing and Birdeye reputation management.

Courses taught: Digital Literacy, Introduction to Python, Entrepreneurship, Economics, and Financial Literacy.Responsible for the development of course content and assessments based on standards assigned by the state board of education.Manage student behavior in the classroom by establishing and enforcing rules and procedures.

Personnel management including recruiting, corrective action plan development, and terminations.Prepared annual budget to maximize revenue while maintaining high occupancy.Continuous tracking of LIHTC recertifications to ensure program compliance.Completed monthly reports to track community delinquency, lease expirations, and budget variance.Oversight of preventative inspections and external inspections from state and federal agencies.Resolved resident complaints to maximize resident satisfaction and retention.Gathered and compared bids to ensure planned projects were completed within budget and on time.Monitored community occupancy and created leasing specials to help meet budgeted goals.

Supported on-site teams during new lease ups, transitional periods, and at times when extra support was needed to reach compliance and occupancy goals.Coached community team members on company policies and best practices.