Currently acting as test lead on a project which has integrated MS Dynamics Customer Relationship Management system with existing SAP ERP system, Oracle’s Big Machines CPQ system & Marketo lead management system.After a successful implementation, we are working within a Agile SAFe environment to continuously deliver feature improvements.

ISTQB Foundation CertifiedCAE Certified (Certified Agile Essentials)Assuring quality in system development across a broad number of projects, as required by Planit's customers.

Quality Assurance Officer - Working with Aviva’s internet brands quotemehappy.com and General Accident in the change team where the core deliverable was the quality implementation of software developments.Main Responsibilities: Morning scrum to synchronise up with the team on that day’s activities Collaborating with off-shore development teams Ensuring the availability and readiness of the test environments for execution Test execution Daily and Weekly Reporting Demonstrating working software to the business Fraud Investigator - Working in a team within the Police Investigations Unit, the role entailed the detection, combating and prevention of fraudulent financial crime.Main Responsibilities: Proactively verifying the origination of the customers quotes prior to taking out a policy and to ensure that there is no discrepancy in the details that have been provided Efficiently interpret and process data Work closely with other areas of the business to advise on potential risks Identify fraudulent trends and behaviour Implement the correct fraud detection tools and prevention processes.Customer Service Consultant - Service customers that have had an issue with their insurance policies online.Main Responsibilities: To manage and respond to customer emails and queries Provide live support to homeworkers Problem resolution outside of the authority level provided to the first line staff Escalation point for more technical issues raised by customers.