Mitchell Jones Email and Phone Number

-Successfully lead a high-performing team of 15 professionals, consistently surpassing key performance indicators and delivering exceptional customer outcomes and satisfaction.- Streamlined operational workflows, resulting in substantial efficiency gains and reduced turnaround times.- Cultivated a high-performance culture by enhancing team cohesion through regular feedback sessions and fostering open communication.- Oversaw complex project coordination, ensuring timely delivery and successful stakeholder engagement to align project objectives and expectations.- Led strategic initiatives that significantly increased staff productivity by employing innovative methodologies and advanced tools.- Ensured adherence to company policies, championing professionalism and integrity within the team.- Optimized task distribution through effective prioritization, leading to enhanced overall team productivity.- Demonstrated strong negotiation skills to resolve challenging scenarios, maintaining positive relationships with stakeholders.- Championed recruitment and training programs, building a skilled and cohesive team aligned with organizational goals.- Successfully executed major projects that resulted in significant productivity boosts,- Expert in advanced tools such as Excel, Word, PowerPoint, IEX, Workforce Management, CDL, and Strata.- Implemented robust quality assurance measures, ensuring the highest standards of service delivery.

- Progressed from a sales role to include renewals and customer service responsibilities, significantly enhancing product knowledge and expertise.- Successfully boosted revenue by effectively upselling additional services, contributing to overall company growth.- Skillfully resolved customer queries and complaints, resulting in consistently positive feedback and improved customer satisfaction.- Proactively generated leads for various departments, supporting cross-functional collaboration and business development.- Engaged in strategic negotiations with underwriters, optimizing client terms and strengthening client relationships.- Consistently exceeded performance targets through strategic prioritization and a focus on excellence.- Conducted thorough assessments of client financial status, providing tailored solutions in compliance with FCA guidelines.- Selected to cover the Quality Assessor desk for a six-month period, demonstrating versatility and a commitment to maintaining high-quality standards.

Used porcelain, ceramic or marble materials to tile floors, aligning with theme and style of house orbuilding.Conducted post installation inspections to clean grout and inspect quality, complying with health andsafety standards.Identified types of equipment needed to use for specific tile projects and examined power and functionality to manage wear and tear.Calculated materials and labour fees to provide estimates to clients, practising cost effective measures.