• Counsels students and parents regarding financial aid sources, eligibility, cost, accounts and budgeting through the use of email, phone calls and in-person.• Primary role in training co-counselor on policies and procedures by written, verbal and debriefing methods; delegates and supervises daily tasks. • Helps manage and develop procedures that better benefit the Financial Aid Office and to assist students. • Generates reports and queries to help with canceling/packaging aid, awarding strategies and reconciliation. • Adheres to confidentiality requirements for FERPA.• In charge of all communication with students for verification requirements; oversight of FAFSA issues and resolutions. • Participates in packaging and sending award letters to all students: Traditional Undergraduate, Online, and Graduate. • Returns federal aid through EDconnect/COD when a student withdraws/loses eligibility; updates and disburses changes to aid upon request. • Monitors and certifies/disburses Federal PLUS loans and Private Loans through ELMSelect. • Liaison between Athletics and Financial Aid; efficiently creates LOI/FAAs and awards new/returning athletes. • Works closely in partnership with other departments; especially Student Accounts, for eligibility, scheduling/disbursing aid, billing, and refund questions. • Certificate in Awarding & Packaging from NASFAA (National Association of Student Financial Aid Administrators) • Fosters an environment of unity and encouragement on the team.

• Oversight of Arab American Community Center: weekly helping dozens of refugees and managing a team of volunteers. • Planned and orchestrated four yearly outreach events into the Arabic & Afghan communities; helping hundreds of people.• Administration assistant handling special projects of marketing and logistics. • Youth Director for a small group of middle and high school students. Co-created and developed all related curriculum. • Communicated through weekly presentations and lessons on biblical stories with comprehensive applications.

• Efficiently performed all job duties in the warehouse: unloading, stocking, cleaning, testing and charging batteries. • Exemplified great customer service in all interactions including transactions, installation, and customer deliveries. • Trained new employees on warehouse and customer service duties.• Provided delivery service to customers as needed.• Managed and implemented warehouse Safety Program: Ran safety committee meetings, conducted monthly updates to staff, provide training, enforced PPE protocol, performed self-audits, enforced Green Standard training requirements. Result was improving this Interstate Battery Store safety rating from average to winning the 2018 National Safety Award.

•Co-created and oversaw a new volunteer team of High School leaders who mentored students.•Co-developed & taught a new model of youth mentorship through the means of House Parties.•Self-motivated and used effective time management skills to complete expectations each week.

•Participated in painting projects by means of prepping, mixing, spraying, rolling, and brushing.•Managed equipment, paperwork, materials, and cleanliness of worksite.•Assistant to crew leader for any job-related activity including guidance for other co-workers. •Certified employee to work on Government and Boeing Campuses.

• Provided support of all aspects of Tile Finisher apprentice work. • Accomplished at observing and predicting next steps and materials required to finish projects efficiently. • Installation of tile from set-up, initial measurement & cutting, installation, grouting, seal & polish, and final clean-up. • Kept work-vehicle and equipment organize, clean, and maintained; experienced driver.

• Worked cohesively with co-Resident Assistant, team, and Student Resident Director. • Organized and planned events, facilitated social and spiritual development throughout the dorm.• Counseled residents on my floor - created an atmosphere of community and personal growth.• Founder of Simpson University Recycling Club, “Trash Club” – started with identifying the problem (no program in place), proposed a solution, received University approval, and then established a program to educate and provide garbage disposal and recycling on campus.