Mitchell Lam Email & Phone Number

Remote

• Overseeing product listings, ensuring accurate and optimized content, pricing, and images• Analyzing sales data and key performance indicators (KPIs) to assess the performance of the Amazon store• Conduct market research to identify potential new products and services to offer on Amazon's platform• Developing and executing strategies to increase product visibility and sales on Amazon• Utilizing Amazon advertising, sponsored products, and other marketing tools to drive traffic and conversions• Conducted keyword research through tools such as Helium10, JungleScout, and Keepa• Resolving customer issues and concerns to ensure a positive shopping experience.• Coordinating with the supply chain and logistics teams to manage stock levels and avoid out-of-stock situations• Delegated tasks and responsibilities to ensure smooth daily operations• Collaborate with cross-functional teams, including marketing, operations, and creatives, to ensure successful product launches and ongoing support• Monitor and analyze industry trends and competitor activity to inform business decisions and stay ahead of the competition• Develop and manage budgets for product development, marketing, and other initiatives

• Managed the launch of 4 successful brands with over 40+ SKUs• Managed multiple e-commerce platforms and marketplaces such as Amazon, Ebay, and Shopify stores• Handled the logistics of our brands by forecasting inventory levels for the upcoming months to prevent stock outs• Tracked inventory shipments of new products and improved merchandising strategies • Prepared spreadsheets detailing item information and created specific keywords to improve conversion rates• Researched suppliers through Alibaba and negotiated prices with product distributors to maintain profit• Created design briefs for our new product launches on Amazon to ensure that the infographics and A+ content properly highlights the key product features • Trained, monitored, and directed the design and advertising team• Assessed market trends and keyword researching to ensure our listings are fully optimized through PPC campaigns

Fullerton, California, United States

• Resolved and responded to 150+ weekly student financial inquiries via phone, email, and live chat• Trained and mentored 7 new employees on the steps to retrieve confidential student information using the CSUF student center program• Proposed more efficient call script to reduce average student handling time and was implemented by upper management• Managed highly complicated accounts to provide comprehensive service to students and assist upper management

Bachelor Of Arts - Ba, Business Administration And Management, General

Associate Of Arts - Aa, Business Administration And Management, General