Mitchell Lawrence Email & Phone Number

Mitchell Lawrence is a IT Helpdesk Manager and Cyber Security Consultant at Interware Systems. He possess expertise in microsoft office, customer service, microsoft excel, microsoft word, account management and 4 more skills. Colleagues describe him as "It's been a pleasure to work with Mitchell for the last 8 years at Interware and I am happy to provide a recommendation for him. Mitchell is a gifted IT helpdesk manager with particular talents in customer service. In our time working together I've been most impressed with Mitchell's ability to quickly assess and identify client issues and work diligently to address them and follow up with stakeholders. Additionally, Mitchell is invaluable for his customer success skills, managing client relationships with a number of Interware's customer base. Mitchell is a great asset to Interware and would make a great contribution to any team he joins in the future. I would be happy to work with Mitchell again."

Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, and 5 others.

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  It Helpdesk Manager And Cyber Security Consultant

  Interware Systems

  Jan 2015 - Present - Toronto, Ontario

  • Managed IT infrastructure for over three dozen businesses and organizations throughout Canada• Providing IT consulting services for a wide variety of business verticals. Strong focus on large to medium size businesses, health care organizations, nonprofits, property management, small investment firms, and veterinary centers• Planning, configuring, and deploying hardware and software solutions to meet client requirements in IT security, virtual and physical infrastructure, cloud computing and data backup• Manager of Interware's IT Helpdesk Support Team. Ensured customer service requests and projects were completed in a thorough, effective, and efficient manner• Trained, managed, and supervised new members of Interware’s sales and technical team• Part of Interware’s 24/7 on-call SOC and MDR technical support rotation• Completed certifications for Microsoft, Fortinet, VMware, Dell, Veeam, Polycom and Adobe• Provided on-site sales and technical consulting across Canada• Coordinated IT service solutions