Mitch Kennedy Email & Phone Number

The Rocks, New South Wales, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

As part of the Enterprise Architecture team, I worked in a variety of areas.Infrastructure ArchitectureReporting to the Principal Architect, I:- Consulted on enterprise SAN uplift project - Lead workshops and documentation for a new Multi-Account VPC structure for organisation-wide AWS accountsOkta IAMWorking in a small Scaled Agile/DevOps team, I personally:- Lead discovery and analysis work for an enterprise wide migration from Oracle IAM to the Okta platform- Ran requirements gathering workshops with application tech leads- Consulted with application teams to facilitate onboarding to the Okta platform- Completed technical onboarding of applications to the Okta platform using SAML 2.0 and OIDC protocols- Worked on various BAU functions to maintain and improve the Okta platform for the enterprise- Resolved support tickets related to the Okta platform

Melbourne, Australia

During my time at ExxonMobil, I was personally responsible for the workstation installations at an entirely new office site.This included:- Liasing with vendors to complete hardware installation- Assisting network teams with equipment rollout- Testing of all workstation functionality and network connectivity - Troubleshooting and solving workstation network issues both alone and in conjunction with the network team (switching, routing and subnets)My day-to-day duties included:- Installing and configuring computer hardware, software, systems, networks, printers and scanners- Monitoring and maintaining computer systems and networks- Responding in a timely manner to service issues and requests- Providing technical support across the company (both in person and via telephone)- Setting up accounts for new users- Repairing and replacing equipment as necessary- Testing new technology

Melbourne, Australia

Over the course of my placement, I gained experience in the following areas- Business Process Modelling in accordance with BPMN 2.0 - Process workshops to capture Business Processes- Drafting Functional and Non-functional requirements- Use Case and Operational Model Analysis- Analysing Business Requirements Specifications and Requirements Traceability Matrices- Requirements Gathering workshops- Drafting Business Requirements Specifications

- Providing exceptional customer service- Liaising with customers via telephone- Operation of registers both efficiently and accurately- Effective display of merchandise, via accurate ticketing and exceptional housekeeping standards -Assisting with stock replenishment and presentation- Minimising loss and maximising profit through a high awareness of shrinkage issues- Assisting with safety and compliance

Melbourne, Australia

- Responsible for proper training of new crew - Monitoring performance of crew and suggesting strategies for improvement- Performing compliance analysis on crew to ensure proper procedure is followed- Regular coaching and performance analysis of crew- Ensuring efficient operation of various business operations

Bachelor Of Business Information Systems, Wam: 72.5

Activities and Societies: Monash Boardriders

Bachelor Of Arts/Bachelor Of Science, Philosophy

Vce, Atar:90.25