• Analyzed recruiting, onboarding, performance, and learning management processes of numerous companies in order to market talent management solutions; • Developed training, operational, onboarding, and business development strategies to improve sales, customer service, retention, and engagement, while reducing time to productivity;• Completed comprehensive company training for ATS, Onboarding, Performance Management, Compensation, and Learning Management solutions; • Collaborated with cross-functional teams in designing campaigns and processes that boosted lead quality, quantity, and utilization by an average of 15%; • Kept abreast of HR trends by reviewing Talent Management, Chief Learning Officer, Harvard Business Review, white papers, and webcasts.

• Coached ESL student with 1.8 G.P.A. on: taking exams; writing papers, resumes, and cover letters; networking; and interviewing -- Student graduated from USF with Cum Laude honors and is currently an Associate Auditor at Pricewaterhouse Coopers; • Conducted pre-testing and needs assessment; created and implemented blended learning program for students by combining original materials with pre-existing CBT, written, and oral exercises; • Developed and administered customized training curriculum for jazz and popular music students.

• Investigated labor charges by: conducting legal interviews with employees, line and HR managers, and union officials; drafting evidentiary requests to attorneys; researching and interpreting employment law; and delivering oral and written presentations to management panel and Regional Director; • Negotiated complex settlements, saving the NLRB and disputing parties thousands of dollars;• Following thorough intakes, helped Spanish-speaking grievants file labor charges and referred them to government agencies;• Negotiated agreements between employer and employee representatives; coordinated and con-ducted Union elections.

• Originated and processed loans by cultivating relationships with lenders and professionals; • Collected and analyzed loan documentation, verifying that submissions complied with RESPA, other lending regulations, and underwriting guidelines; • Coached borrowers on credit repair and complex lending guidelines; • Trained and wrote scripts for prospecting team, which boosted revenues by 35%.

• Composed job applications and job descriptions, coordinated background checks, conducted phone and in-person interviews, submitted job postings, selected personnel, and processed new hire paperwork; • Developed and administered comprehensive training program which: increased sales volume by 38%; boosted commissions per sale by $150; and improved employee retention dramatically; • Developed tiered compensation structure to promote pay for performance culture; • Mediated conflicts between sales representatives, installation team, customers, and owners; • Conducted market analysis and designed sales territory and marketing strategy;• Tracked job performance and effectiveness of training through Excel and proprietary tool.

• Evaluated HRIS solutions to improve workflow and streamline payroll for an educational games manufacturer;• Recommended strategies to avert labor conflict and unionization.

• Completed extensive training for career counseling; trained students how to utilize computer re-sources to locate internships and full-time employment; • Coached students on crafting cover letters and resumes.