• Managed configuration updates and deployments across various environments, ensuring smooth transitions and functionality.• Handled version control and deployment processes, maintaining code integrity and efficient workflows.• Transformed existing data structures for improved compatibility with new technologies.• Facilitated the migration to new project management tools, enhancing overall productivity and collaboration.• Enhanced system capabilities and user experience through continuous improvements and updates.

• Efficiently managed application updates by responding to client requests, managing tickets, and coordinating patching schedules.• Responsible for shutting down Websphere servers prior to patching and staging/deploying updates on RHEL servers using Super PuTTY.• Communicated effectively with external clients to notify them of server shutdowns and confirm successful application updates.• Managed incoming and outgoing file transfers using Managed Secure File Transfer (MSFT) system, troubleshooting errors, and resolving issues to ensure smooth data transmission.• Conducted analysis of file transfer errors, identified root causes, and communicated with file owners to rectify issues promptly.• Updated Adobe Forms resources by transferring updated files to remote servers and ensuring proper directory placement.• Staged and deployed .NET applications, optimizing performance and functionality

• Supported procurement operations by managing document scanning, organization, and archiving processes.• Ensured clarity and organization of digital images for proper archival and retrieval purposes.• Maintained confidentiality and compliance with data protection regulations during document management activities.• Assisted in information retrieval processes for various requests, including Access to Information and Privacy (ATIP) inquiries.• Collaborated with team members to streamline document management processes and improve operational efficiency.

• Proficient and trained in using the Phoenix pay system, RPS (Regional Pay System), Peoplesoft (8.9 & 9.1), and CMT (Client Management Tool).• Work to solve employee issues regarding paycheques, payroll, medical benefits, tax information, verifying entitlements, and adjusting their union fees accordingly. • Fixing issues regarding employee salary structure by creating triggers in Phoenix to manually adjust their pay in accordance with their letter of offer, the collective bargaining agreement, or other relevant documents. • Coordinated with Human Resource departments throughout the federal government to verify missing information relating to employee pay files such as hire dates, pay rates, classifications, and bonuses.

• Completed Job Shadows with Service Desk as part of professional development plan• Consistently met/exceeded key performance indicators as directed by team supervisor• Handled client inquiries via phone• Educated clients on complex financial policies, products and services, and current industry trends• Offered business building ideas to enhance the way clients do business with Invesco• Worked in collaboration with other departments to build, reinforce, and maintain client relationships

• Lead a team building exercise for our new evening team• Operated scanning equipment to digitize documents for court use, ensuring equipment functionality by performing regular maintenance and part replacements.• Serialized documents and conducted thorough reviews of scanned images for clarity and accuracy, rescanning as necessary to meet quality standards.• Implemented quality assurance measures by reviewing scanned images completed by colleagues, flagging any failures in the Optical Character Recognition (OCR) process, and coordinating rescanning efforts.• Managed document archives, extracting and rescanning documents as needed to maintain sequence and validity of serial numbers.

• Completed Job Shadows with Service Desk as part of professional development plan• Consistently met/exceeded key performance indicators as directed by team supervisor• Handled client inquiries via phone• Educated clients on complex financial policies, products and services, and current industry trends• Offered business building ideas to enhance the way clients do business with Invesco• Worked in collaboration with other departments to build, reinforce, and maintain client relationships

• Drove sales to deliver personal and store sales targets• Determined client needs through probing questions to present a personalized product solution• Applied sound judgment, and worked with a sense of urgency in all interactions• Certified in iOS repair and troubleshooting• Offered iPhone/iCloud masterclasses to new iPhone users• Handled escalated client issues in absence of the store manager