Mitchell Macdonald Email & Phone Number

Shirlington, Va

Customer Service: answering patron concerns or inquiries via phone or electronic media; processing Point Of Sale transactions during standard business hours; and facilitating Will Call and Student Rush events prior to performances.Information Processing: recording, organizing and managing season subscriptions; scheduling volunteer opportunities in concert with Volunteer Coordinator; and proofing seating manifests in concert with Box Office Manager.Situation Management: adapting task priorities to ensure a smooth work experience for myself and coworkers.

Fairfax, Va

• Organizational Responsibility: overseeing of product inventory; ordering stock; maximization of limited space in stock room; and managing distribution of produce. • Knowledge Based Service: using product information in practical applications; providing nutritional information and meal suggestions; and ensuring full compliance with all health and safety standards throughout the store.• Customer Service: answering customer inquiries; resolving unanticipated issues; and handling concerns in a timely, compassionate manner. • Continuous Learning: attending voluntary courses, webinars, and in-store demonstrations.

Fredericksburg, Va

• Department Promotion: advertising of department productions and initiatives; providing information to patrons at point of sale and beyond; and encouraging participation within the department by students and prospective students.• Financial Oversight: auditing professors’ expenditures on a monthly basis and providing Quicken reports to Department Chair.• Customer Service: processing confidential information at window, by mail, and phone; responding to patrons’ questions and concerns; and facilitation of point of sale and will call operations.

Fairfax, Va

• Transaction Management: overseeing balance of allotted register funds; providing efficient and personable sales experiences.• Customer Service and Product Knowledge.