Information Technology professional with over 20 years of experience, specializing in IT Operations, IT Project Management, Service Delivery Management and excelling at customer satisfaction and retention by delivering positive experiences through high-quality customer care. Adept at working in diverse environments withexpertise in delivering support services, resolving complaints, and building long term relationships withcustomers and coworkers.In my current role, I completed my first year with International Paper under a unique set of circumstances in which I was able to demonstrate my ability to not only learn much of the job's requirements, but also operate independently under pressure situations. While the primary LAN Admin was unavailable during the year, I was able to handle the Vicksburg mill and all other facilities without outside assistance.Along with project work, continuous work on SDM requests, identifying spares, fixing SCCM, dealing with virus outbreaks, computer rebuilds, etc., I assumed responsibility for site inventory by developing and implementing a more accurate method of inventory management and storage/organization practices. I also took initiative to get SDM ticket queue under control by questioning status and/or offering assistance on old tickets in an effort to resolve and close.In 2021, I was tasked with taking full responsibility of the Vicksburg Mill and surrounding locations with the retirement of the other LAN Admin. While searching for a replacement to fill this role, I operated as the sole Regional Support representative for these sites (the first 5-6 months of the year). Along with my regular duties, I have worked on and successfully completed a large number of projects all while training my new co-worker.Most recently, following the retirement of our site Business Information Manager (BIM), I have voluntarily taken on many of the BIM responsibilities in an effort to keep the mill IT processes running smoothly with no interruptions in service.