Mitchell Mcmahon Email & Phone Number

California, United States

Las Vegas, Nevada, United States

• Completed Encore’s "National College Leadership Program": an intense 5-month management training program, to learn the technical, operational, and sales side of the meeting and convention industry. Trained with Caesar’s Palace and MGM Grand’s Directors of Sales and Senior Sales Managers, and Aria Resort’s Operations Director and managers• Drives results by personally securing over $1M worth of business annually through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.• Effectively prepares and presents quotes and proposals in a timely manner to customers• Trains and assists all new sales managers; Single-handedly oversaw all events on site while company hired new sales manager• Analyze events needs to determine appropriate staffing levels and schedules• Worked with Director of Event Technologies and Operations Manager to help implement new protocols and SOPs onsite to help ensure success on future events• Effectively collaborates with outside vendors, hotel CSMs, and other departments/divisions of the company to capture and service events.• Attends all site visits, pre-conference planning meetings, daily hotel BEO/MEO meetings, and other appropriate venue meetings as necessary to support the customer event experience.• Understands event cost structure and incorporated this into solution designs according to established profitability guidelines. • Delivers World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. • Thoroughly researches and comprehends customer history and previous experiences, in order to create personalized customer experiences.• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Las Vegas Metropolitan Area

5 month manager training program through hands-on learning in venues alongside field leaders.Trained at Caesar's Palace for sales residency, Aria for technical and operations training, and MGM Grand for initial sales training.Understanding all facets of the meeting, events, and convention industry through a fast paced management training program. Spent time with Directors of Sales and Operations, and Sales and Operations managers, as well as the technical team, which allowed to further understand and gain insight through on the job training and experiences.Helped complete entire Sales orders for expos, general sessions, and small gatherings. Participated in meetings, pre-cons, and emergency issue meetings for a more well rounded understanding of the venue.

San Jose, California, United States

▪ Create and project glitch art/liquid light shows for bands, private events and venues▪ set up/strike projectors, lighting, and power for venues or events▪ work directly with venues stage managers, operations manager, and A/V technicians▪ provides own equipment or works with venue's equipment▪ network with musicians, venues, and fans for new opportunities

San Jose, California, United States

Orchestrate full-scale park experiences for the San Jose community, including band performances, inflatables, games, and concessions, as part of a comprehensive event programming strategy.▪ Provide end-to-end sponsor and vendor management, and collaborate with city council members on event opportunities, locations, and agendas▪ Scout various outdoor locations to finalize venues central to participating communities, communicate with city officials to acquire the necessary permits, and provide space planning assistance for vendors, exhibitors, and performers▪ Negotiate contracts for live entertainment and equipment, and monitor to ensure contract fulfillment▪ Oversee box office and ticket sales, assisting during opening rush and providing crowd control throughout▪ Manage a team to promote upcoming events to residents and businesses via canvasing, resulting in 500-600 attendees per event▪ Received multiple commendations from the mayor of San Jose and its city council for events executed in 2021 and 2022

San Francisco, California, United States

▪ Oversee day-to-day experience floor operations including, but not limited to, ticketing, box office, merchandising, security, guest services, and photo operations▪ Maintain data spreadsheets and monitoring rotations of lunch and dinner breaks, callouts, no-shows, and time off▪ Held staff meetings to keep everyone informed of new issues, and effectively communicated standard operating procedures (SOPs)▪ Provided all training to new staff members, clarifying duties and setting expectations▪ Addressed team member concerns and collaborated with internal stakeholders to ensure customer needs were met▪ Mediate and address issues between team members▪ Complete daily and weekly inspection checklists on building, operations and equipment▪ Perform preventative maintenance on critical systems (adjust lighting, fix broken scenic or props, monitor and adjust security cameras) to keep the venue in good condition▪ Jump in to support exhibit operations and perform duties as needed to ensure best experience for Guests

San Francisco Bay Area

Drove sales of musical instruments, lighting, sound, and power equipment for a national retailer, building repeat customerrelationships to earn highest-selling associate in store and district• Aided in new candidate screening and interview processes • Negotiated and closed sales (customers, businesses, and venues) by asking questions, understanding their needs, and providing them with options available (rental, purchasing, installation, etc) • Knowledge of lighting, sound, and power equipment setup, troubleshooting, and quality • Operate POS systems for in-store items, order special items online, call manufacturer directly • Consulted with customers about product information, over-the-phone sales calls, booking lessons, renting equipment, inspect and price used items, resolve warranty and return policies, equipment troubleshooting •Cultivated customer and business relationships to increase personal sales •Exceeded monthly quotas and was highest selling associate in store and district

Mountain View

Provided crowd control and enforced venue policies to ensure smooth event operations for an outdoor amphitheater, park, and a historic Victorian-Style home converted into event space.▪ Collaborated with local authorities and security personnel to address medical emergencies, fires, parking logistics, and crowd movement▪ Provided backstage access to amphitheater stakeholders, including performers and technicians

San Jose

Monitored public accessibility to a busy cannabis health center, as part of a comprehensive security team.▪ Maintained a roster of on-premise visitors, checking in guests, verifying IDs, and assisting them in the completion of paperwork▪ Trained new security personnel, influencing onboarding processes for new employees and managers▪ Escorted VIP visitors, including prominent celebrities, around the facility▪ Promoted twice within a 12-month period, from front desk to team lead

San Jose, California

▪ operate POS and cash handling▪ Daily register balancing, paperwork, and nightly email at end of day▪ self-motivated research, training, and attended seminars on products for in store knowledge of all items▪ organize and restock merchandise▪ interpret customers questions and concerns to provide help and knowledge on proper product▪ promoted to lead within 10 months ▪ Store won multiple awards for highest sales▪ won awards for selling the most of a specific product sold, and won multiple store sales and donation contests.

San Jose, California, United States

▪ prepare and cook meals to health inspector standards▪ follow health and fire code standards▪ wash dishes and maintain cleanliness of kitchen▪ keep inventory of stock and replenish when necessary▪ waiter, food runner, busser, host, and cook

Orlando, Florida Area

• Educate guests of conservation issues through dialogue, facts about live animals, and a sense of humor •Ensure safety of ride operation to include verifying that safety restraints and belts are correctly secured • Operate vehicle safely while giving spiel, assist guests on and off vehicle, provide engaging story while promoting pro-conservation habits • Assisted with peak season crowd control during parades, holidays, and special events • Spread magic to all guests, create magical moments, put smiles on families' faces •Enforce policies and ride restrictions to include monitoring and measuring children at height station

San Jose, Ca

▪ operate POS▪ answer phones to find product on shelves▪ organize and restock shelves▪ assist with shipping and receiving of new and returning product▪ promote best sellers, new products, and electronic devices to public▪ merchandised according to planograms, promotions, and standards

San Jose, California, United States

▪ sweep and dispose of trash after movie commenced or around lobby▪ check ticket for proper entry time and rip once confirmed▪ take out trash bags to dumpster▪ answer all customer questions and provide directions/assistance

Campbell, Ca

▪ Transport and set up/break down lighting and sound equipment for private events▪ Collaborate with event planner/host to coordinate color scheme and lighting placement▪ Organize storage warehouse by equipment type and functionality

Bachelor Of Science - Bs, Recreation Management

Specialized in Special Event Management Minor in Hospitality Dean's Scholar- Fall 2020, Spring 2021. Fall 2021. Spring 2022

Associate Of Science - As, Park Management, 3.1

Film/Cinema/Video Studies

High School Diploma

Activities and Societies: ▪ Film makers club Vice President ▪ Film Festival Producer ▪ Video Game Club team member ▪ Teacher's Aid, Drama.