• Document customer RFQ’s, account changes and project data using SalesForce and other relevant software tools• Work cross-functionally with tendering, operations, engineering, project managers and technicians to serve as a true advocate for the customer• Handle customer questions, concerns and escalations to meet contractual expectations and preserve customer relationships• Lead new policies and standards to minimize production errors and redunancies• Develop custom-tailored asset management, maintenance and storage plans for customers on an individual basis• Hands on experience utilizing mechanical tools and computer technology to diagnose and identify obsolete equipment• 28 days offshore experience supporting both inside riser, outside riser (LARS) deployment and 100+ hours of shop experience working on IWOCS equipment

• Provided a strong voice as the client advocate within the company• Ensured alignment with the client on best practices (product and process)• Managed all post sales activity to guarantee a continued high level of clientsatisfaction• Reduced time to revenue by constantly evaluating customer needs and adjusting as needed

•Develop and maintain relationships with refineries, traders, and end-users fuel oil products•Identify customer needs in order to effectively initiate the buying/selling of various fuel oil products in the Gulf Coast•Negotiate and ensure that both the buyer and seller agree on price, quality, quantity, timing, pricing, and delivery of oil before the close of a transaction•Provide traders with an in-depth analysis of market trends and real time movements in supply and demand

•Managed/Updated a master Excel sheet which provided brokers with current bids/offers for WTI and Brent based trades•Reconfigured trade board by developing an organized view of past bids/offers which brokers utilized during follow up agreements•Responsible for entering contracts, generating daily closing number reports, and delivering a market snapshot to the European Office

• Used strategic marketing techniques to obtain relevant information about potential AT&T customers.• After mastering the companies sales technique I was named a Top Sales Rep in the South West region by AT&T. • Promoted to Sales Trainer where I began training other employees how to utilize their strengths and maximize sales.

• Answered phone calls and took detailed messages• Responsible for invoicing/collections with customer interface• Delivered Contracts & Documents