Mitchell Mellin Email & Phone Number

Troubleshoot and resolve complex, critical and sensitive support issues Prioritize open issues, define and track bugs for Development Participate in new product releases and beta cycles Handle customer issues over the telephone on a daily basis Provide customer feedback on their issues as they are progressed Ensure customer satisfaction through.

- Monitor and maintain LINUX servers supporting FBCB2 Blue Force Tracking for US Military- Support soldiers in the field experiencing system malfunctions to resolve their problems- Perform system upgrades quickly and accurately

• Professionally responded to telephone calls, emails, and personnel requests for technical support • Be responsible for tracking and monitoring open problems to insure service level standards are met.• Developed and maintained knowledge of legacy, existing, and new PC hardware and software technology. • Provide friendly courteous and quality level-one.

*Provided customers with customized solutions based on their IT project needs*Maintained and managed a book of accounts producing $15K+ above margin per month*Prospected for new business increasing book of accounts by 20% Profit margin month over month

*Built and managed a global Voice over IP (VoIP) demonstration network which contacted 50,000+ potential customers and generated over 1,500 sales leads*Designed and implemented a website for various product units improving marketing and engineering communication*Installed, supported and designed technology demonstrations for worldwide and high profile.

* Provided technical support for VoIP Sales Engineers, improving sales response time to the customer* Conducted hands-on training courses for VoIP Test Engineers and SQA support personnel expediting their ability to complete their tasks* Initiated and maintained a Q&A Database and developed a knowledge archive on all VoIP questions, enhancing information.

* Installed and maintained Majordomo mailing lists for student and faculty communication through a single email address* Established online search engine for web site improving shared learning* Designed an online Freshman Application improving the enrollment process for possible new students* Installed and repaired PC's for employees including.