Mitchell Meyer Email & Phone Number

Lakeview, OH, US

St. Louis, Missouri, US

- Responsible for the ServiceNow Support Service, including service strategy, daily operations and software development which aligns to the evolving needs of ComRes Platform IT and its associated Business Unit's IT groups.- Lead a global team of systems analysts with varying degrees of experience.- Serve as the customer facing point of contact for all new.

St. Louis, MO, US

- Responsible for the ServiceNow Support Service, including service strategy, daily operations and software development which aligns to the evolving needs of ComRes Platform IT and its associated Business Unit's IT groups.- Lead a global team of systems analysts with varying degrees of experience.- Serve as the customer facing point of contact for all new.

St. Louis, MO, US

 Lead a global team of resources that provide Productivity Tool training to internal employees, globally Oversee daily operations for the Training Service and ensure alignment with ComRes Platform IT strategy for service delivery Serve as the customer-facing point of contact for Training requests, effectively articulating service details to the.

St. Louis, MO, US

Coordinate and deliver training and technical assistance on Microsoft Office 365 and other Productivity tools to Emerson employees, globally, through Instructor-Led classroom and virtual training. Establish and maintain strong relationships with business unit leaders to promote training opportunities. Lead training team discussions addressing challenges.

Versailles, OH, US

• Utilize Agile methodologies to complete initiatives/projects collaboratively decreasing time spent to deploy
• Create and update standardized Helpdesk processes to increase consistency, accuracy, and project efficiency
• Execute initiatives designed to advance continuous improvement increasing autonomy and creating profitable savings
• Promote positive vendor relationships standardizing IT inventory processes, while decreasing spending by 10%
• Collaborate with new hires weekly, companywide, to ensure technology education alignment, decreasing IT requests
• Utilize and support SharePoint for Team Sites increasing collaboration

Bowling Green, OH, US

 Maintained safety and security for 600+ residents by electronically auditing 625 keys, inventory, and confidential information Supervised 18+ employees for desk operations; approving time cards weekly Assured quality and efficiency of my team through actionable investigations and job action

Bowling Green, OH, US

 Increased admission rates by 35% by directing 2+ tours per week for multiple prospective students through the University Communicated personal stories to increase excitement and knowledge about the university experience

Bowling Green, OH, US

 Mediated 5+ high conflict situations to maintain residence hall safety and security for 600+ residents Interacted and logged 48+ interactions per week to monitor residents’ success and college experience Implemented 20+ community events for residents per year in alignment with BGSU values Mentored 48+ residents in academia and professional development

New Bremen, OH, US

 Increased Cherwell IT Database accuracy by 95% by organizing and analyzing technology assets Wrote, formatted, and published Technical Knowledge Articles to Cherwell IT Database viewable to 5000 end users  Performed Data analysis to find themes on big data to present to stakeholders to further business objectives

New Bremen, OH, US

 Facilitated a training course for Microsoft Office 365 to inform 500 company employees improving employee efficiency Provided exceptional customer service performing computer maintenance and service requests for 26+ company executives