Mitchell Mock Email & Phone Number

Atlanta, Ga, Us

Sandy Springs, Georgia, United States

•Providing Support for accounts for multiple networks.•Creating reports and Mitigation lists for customers using Excel reports to improve customer network health.•Editing Accounts and information in SQL databases using Redgate and Microsoft SQL.•Communicating with customers through email and phone calls.•Using a Network management tool to determine if devices can communicate effectively.•Working with project managers to set up recovery plans. •Creating standards of… Show more •Providing Support for accounts for multiple networks.•Creating reports and Mitigation lists for customers using Excel reports to improve customer network health.•Editing Accounts and information in SQL databases using Redgate and Microsoft SQL.•Communicating with customers through email and phone calls.•Using a Network management tool to determine if devices can communicate effectively.•Working with project managers to set up recovery plans. •Creating standards of operating procedures. Show less

• Supported Networking equipment and installs. • Analyzed Sites for wifi connections and network stability. • Supported on-site technicians as coverage • Delivered equipment when needed. • Traveled to data center and clients upon request

• Supported over 1,000 users via email and phone. • Procured laptops and equipment for replacements and new hires. • Supported multiple applications from various companies. • Supported Microsoft environment • Created new hire accounts and processed terminations. • Created policies and mailboxes in 0365 admin portals. • Created users for the phone system MitelConnect center. • Active Directory admin • 0365 Admin • Mitel Admin • Repaired and upgraded laptops for users. •… Show more • Supported over 1,000 users via email and phone. • Procured laptops and equipment for replacements and new hires. • Supported multiple applications from various companies. • Supported Microsoft environment • Created new hire accounts and processed terminations. • Created policies and mailboxes in 0365 admin portals. • Created users for the phone system MitelConnect center. • Active Directory admin • 0365 Admin • Mitel Admin • Repaired and upgraded laptops for users. • Supported onsite and in office users. Show less

•Providing Support for 10 accounts for multiple networks with 80,000 endpoints.•Creating reports and Mitigation lists for customers using Excel reports to improve customer network health.•Editing Accounts and information in SQL databases using Redgate and Microsoft SQL.•Communicating with customers through email and phone calls.•Using a Network management tool to determine if devices can communicate effectively.•Working with project managers to set up recovery… Show more •Providing Support for 10 accounts for multiple networks with 80,000 endpoints.•Creating reports and Mitigation lists for customers using Excel reports to improve customer network health.•Editing Accounts and information in SQL databases using Redgate and Microsoft SQL.•Communicating with customers through email and phone calls.•Using a Network management tool to determine if devices can communicate effectively.•Working with project managers to set up recovery plans. •Creating standards of operating procedures. Show less

• Applications Level 2 Technician for customer order database.• Providing support for all 2,300 stores and 10,000 associates.• Continually provide over the phone assistance using remote desktop software applications.• Utilizing SQL to update the Home Depot internal database to correct errors with Customer Orders.• Creating queries in Oracle to provide troubleshooting for other L2 agents.• Utilizing WINSQL to pull data needed for payments.• Provided coaching and training… Show more • Applications Level 2 Technician for customer order database.• Providing support for all 2,300 stores and 10,000 associates.• Continually provide over the phone assistance using remote desktop software applications.• Utilizing SQL to update the Home Depot internal database to correct errors with Customer Orders.• Creating queries in Oracle to provide troubleshooting for other L2 agents.• Utilizing WINSQL to pull data needed for payments.• Provided coaching and training for level 1 agents on troubleshooting and tickets with service now.• Identifying trends and analysis of tickets through Service Now.• Supporting Supervisors during the event of escalations and outages.• Earned awards for excellent customer service after call surveys.• Earned awards for outage contributions consistent top performance.• Created PowerPoints for training and troubleshooting usage.• Created workflow procedures for Level 1 new hires. Show less

• Trained onboarding contractors in groups of eighteen Bi-weekly.• Collaborated with multiple teams to ensure training materials are up to date.• Created training materials and documentation for presentations.• Managed classes of eighteen and projects for training team with other departments.• Provided guidance to contractors in coaching sessions weekly.• Working with department Managers to ensure responsibilities are up to standards.

• Provided excellent customer service providing information on products and sales.• Prepared stores for Inventory, critical point audits and trained onboarded associates.• Provided reports of weekly sales to Regional Sales Director.

• Application level 1 support for customer ordering database.• Supported over 2300 stores and over 10,000 associates.• Provided application support for The Home Depot Customer ordering system.• Partnered with Tier 2 and 3 for resolutions.• Utilized SCCM to remotely assist the associates.• Provided troubleshooting to improve the knowledge base system.• Promoted to Level 2 application support due to consistent performance level.

Canton, Ga

• Trained onboarded associates to use proper procedures per corporate guidelines. • Assisted Managers on duty with running shifts and creating floor plans. • Stocked and maintained inventory shipments weekly.• Provided excellent customer service while maintaining standards per guidelines.

Networking Specialist Aas, Information Technology

Studied Cisco systems and Microsoft Servers and server technologies.

Networking Specialist, Computer And Information Sciences, General

General Studies