Natalie Mitchell Email & Phone Number

Three Bridges Rail Operating Centre

• Leading the real time information team in an operations centre, 24 hours a day, 7 days a week, my focus is on providing customer and staff communications and organising alternative transport, alongside problem solving.
• Providing useful, easy to understand, high quality information to customers, colleagues, and stakeholders in real time, across various interfaces.
• Managing the provision of alternative transport during disruptive periods and planned engineering work.
• Working alongside GTR and Network Rail colleagues - being the voice of the customer in an operational environment, pushing for and ensuring that their needs are met.
• Answering emergency help point calls and managing incidents appropriately. I have received two ‘Lifesaver’ awards, for helping save the lives of two individuals who made help-point calls at our stations.
• Daily and proficient use of a wide variety of both industry-specific and generic software, including CCIL, TRUST, Tyrell, Office, Darwin and many more.

Crawley, England, United Kingdom

A multi-skilled role being a combination of communications, customer service and operations. My primary focus is to provide live, up-to-date communications and disruption information to passengers on the Twitter feeds of GTR's four brands.· Dissect and process disruption information into useful, easy-to-understand information for the average passenger. ·.

Crawley, England, United Kingdom

I worked as part of a mixed permanent and agency team to provide up-to-date information and great customer service on several social platforms across GTR's four brands. One of my key achievements of my time in the role was winning a "Customer at the Heart" award for my continued excellent customer service, boosted by a personal knack for finding lost.

Haywards Heath, England, United Kingdom

· My key duties in this role were the safe dispatch of trains and providing customer service on a face-to-face basis. · Making announcements over the station PA system. · Providing assistance to passengers with disabilities and additional travel requirements. · Worked throughout the 2016 strike period, where we experienced multiple back-to-back.

Haywards Heath, England, United Kingdom

· Supervising the station gateline and providing customer service on a face-to-face basis. · Queue busting at the ticket office and ticket machines, teaching customers to use the machines and helping the make the best ticketing choices for their journey. · Utilising my detailed knowledge of the rail network to provide the best journey advice. · Providing.

Brighton, England, United Kingdom

Working in the in-store bakery, I prepared and packaged bread and bakery products to be sold throughout the store. I also cleaned the bakery area, carried out stock checks and reductions on products and worked on the tills and shop floor as required.

Haywards Heath, England, United Kingdom

· Progressed from Barista to Acting Branch Manager within 6 months.· Raised daily takings by over 25% over a 3-month period. · Managed of a team of six, including training, rosters, recruitment and sales encouragement. · Shop management duties, such as cashing up, banking and stock management. · Reduced waste by changing the till system to account for.

Haywards Heath, England, United Kingdom