Created a broad-based website commenting on the diverse cultural, artistic and entertainment events and venues in Chicago. City Pleasures maintains two key objectives: provide thoughtful and candid opinion on individual performances and expand coverage of arts disciplines and performance spaces in need of greater exposure.

Wrote feedback critiques for new works promoted by music marketing firm representing a vast array of artists around the world. Musical genres include rock, indie, alternative, R&B, Latin, world, jazz, acoustic, progressive country, hip hop and SKA. Artist range extended from Lady GaGa, Fela Kunti and Herb Alpert to Sade, MIA and NWA. Writing gave artists preliminary expectations of audience response and commercial success.

Pivot liaison between Purchasing, Accounting and contracted third party provider of billing services, all jointly charged with coordinating the coast-to-coast rollout of adult beverages for a national retail chain. Insured competitive marketplace posture was maintained by retail stores selling adult beverages in specific states. Implemented processes to acquire and executed steps needed to obtain liquor licenses for retail stores.

Contributed theater reviews to two print publications; Rolling Out, an urban focused bi-monthly music and entertainment resource and Afrique, a neighborhood news and information paper serving Rogers Park, Edgewater, Argyle and Uptown.

Managed all marketing and outreach functions for a national non-profit. Created and maintained Communications Manual specifying procedures for adhering to brand standards. Co-chaired and acted as functional lead on annual public awareness campaign. Composed all copy for agency website, quarterly newsletter and annual report.

Managed telecom operations for billion-dollar pension investment fund. Oversaw budget used to maintain and enhance PBX functionality and expand call center data tracking capabilities . Trained call center supervisors and agents on feature operations, report analysis and call center forecasting techniques. Wrote regular column for internal newsletter on telecom system feature capabilities with the aim of maximizing their functionality. Wrote feature column "12 O'clock Digest" for internal publication. Restaurant reviews highlighted healthy dining options available to staff in downtown Evanston during the noon hour.

Provided call in technical support to sales force on complex private branch exchanges serving large corporate clients across the country. Assisted in the design, configuration and implementation of flagship telecommunications systems. Part of the sales force rolling out cell phone technology to the Chicago market. Senior Technical Instructor training AT&T staff as well clients on the administrative processes to maintain and support the Definity PBX.