Global Quality Assurance Supervisor IIINelnet Diversified Solutions & Great Lakes Higher Education Corp. Stevens Point, WI May 2021 – Present▪ Oversee and support the integration of Project Fusion as we merge Great Lakes and Nelnet programs and employees into one global and unified department▪ Hire, lead, train, retain, and develop QA specialists for growth and repeatable success▪ Supervise associates in all facets of department and ensure individual and department… Show more Global Quality Assurance Supervisor IIINelnet Diversified Solutions & Great Lakes Higher Education Corp. Stevens Point, WI May 2021 – Present▪ Oversee and support the integration of Project Fusion as we merge Great Lakes and Nelnet programs and employees into one global and unified department▪ Hire, lead, train, retain, and develop QA specialists for growth and repeatable success▪ Supervise associates in all facets of department and ensure individual and department goals and objectives are met and exceeded Show less

Borrower Services Supervisor IIGreat Lakes Higher Education Corp., Stevens Point, WI Oct. 2019 – May 2021▪ Hire, lead, train, retain, and develop associates for growth and repeatable success▪ Maintain professional contact and mediate information between departments and department leaders▪ Complete monthly, quarterly, and annual performance evaluations as applicable▪ Contribute to Continuous Process Improvement▪ Facilitate peer advising/training meetings, team… Show more Borrower Services Supervisor IIGreat Lakes Higher Education Corp., Stevens Point, WI Oct. 2019 – May 2021▪ Hire, lead, train, retain, and develop associates for growth and repeatable success▪ Maintain professional contact and mediate information between departments and department leaders▪ Complete monthly, quarterly, and annual performance evaluations as applicable▪ Contribute to Continuous Process Improvement▪ Facilitate peer advising/training meetings, team meetings, and leadership meetings Show less