Mitchell Pollock Email & Phone Number

Columbia, South Carolina Metropolitan Area

• Management of staff to effectively carry out bank operations including: implementation of new business strategies, consumer and small business sales, monitor compliance, scheduling and training.• Provide direct leadership and coaching to all bankers of the branch sales team to ensure maximum performance and attainment of personal goals and improvement plans.• Staffing of branch team to include hiring, goal setting and performance reviews. • Responsible for consumer and small business loan performance within the branch pertaining to growth, profitability and quality.• Ensure all branch personnel proactively market non-credit services such as wealth investment referrals, merchant service and insurance leads.• Make proactive daily contact with clients and prospects either by phone or in person to identify additional financial needs, initiate client relationships, and attract new client households.

Columbia, South Carolina Area

• Builds strong relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration.• Works with consumer and small business clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs.• Build and maintain referral and prospect pipelines, by leveraging internal and external resources.• Generated customer loyalty by providing exceptional customer service, earning clients trust and making it easy to do business with.• Coach, train and develop staff on how to discover new opportunities, generate sales leads and how to create the “WOW” factor for our clients.• Coach and develop branch staff by offering constructive feedback and taking interest in their long-term career growth.

Columbia, South Carolina Area

• Coach and develop sales staff on how to meet and exceed their monthly quotas while exceeding customers’ expectations. • Facilitate and participate in daily staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results.• Deliver the ultimate Verizon Wireless customer experience in our retail stores by creating a welcoming and exciting store environment. • Facilitate wireless workshops where I work with groups of customers and employees to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories.• Contribute to the overall health and performance of retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed.

Columbia, South Carolina Area

• Responsible for meeting recruiting targets including: Time to fill; diversity of candidate slate; college hires and new hire turnover.• Managed and owned candidate slate. Assessed sole business decisions on the status of applicants moving past the first phases of the recruiting process. • Drive effective partnerships with business leaders and recruiters to build and grow talent pipeline.• Communicated job offers to selected candidates. Provided information on background checks and drug screenings. • Participate in employment events, such as career fairs.

Columbia, South Carolina Area

• Provided exceptional customer service by building rapport and exceeded customer expectations.• Handled customer inquiries, complaints, and billing questions in a timely manner.• De-escalated angry callers, repaired trust, located resources for problem resolution and designed best-option solutions. • Educated customers about new products and identified customer’s eligibility for upgrades.