Mitchell Porter Email & Phone Number

Riverview, Fl, Us

As a Customer Care Coordinator at Capital One Bank, I have honed my skills in addressing customer inquiries and managing credit card transactions. My role involves a blend of communication, problem-solving, and technical support, all aimed at ensuring customer satisfaction and maintaining high service standards.♦ Proactively responded to customer inquiries via phone, email, and chat, upholding exceptional service standards.♦ Guided customers through credit card applications, payments, and benefits upgrades.♦ Diligently resolved transaction disputes with meticulous attention to detail.♦ Reviewed and renewed bank account information, ensuring accuracy and compliance.♦ Served as a key point of contact for issues related to credit cards and bank accounts.♦ Fostered positive customer relationships, offering effective solutions to various concerns.♦ Developed proficiency in troubleshooting and tech support for online banking issues.♦ Maintained a strong focus on customer satisfaction in all interactions and resolutions.

In my tenure as a Professional Tutor at the University of South Florida, I engaged in one-on-one and group tutoring, focusing on a range of subjects. My approach was student-centered, emphasizing tailored lesson plans and mentorship to foster academic success and confidence in learners.♦ Conducted individual and group tutoring sessions in various subjects, including history, science, and English.♦ Crafted and implemented personalized lesson plans for diverse academic needs.♦ Mentored at-risk students, significantly improving their grades and test performances.♦ Participated in ESL and ELL language exchange programs, aiding minority and immigrant students.♦ Tailored teaching methods to suit individual learning styles and requirements.♦ Cultivated an engaging and supportive learning environment for students.♦ Contributed to student success through dedicated guidance and academic strategies.♦ Fostered an inclusive atmosphere for language and cultural exchange.

As a Call Center Agent, I specialized in providing top-notch customer service for Conair Corporation products. My role focused on handling warranty claims and meeting high customer service metrics, which I consistently achieved through efficiency and dedication.♦ Delivered exceptional customer service for Conair Corporation products, with a focus on warranty claims.♦ Exceeded performance standards in average handling time, showcasing remarkable efficiency.♦ Consistently met or surpassed customer service metrics.♦ Demonstrated expertise in handling a high volume of inbound and outbound calls.♦ Resolved customer queries and issues promptly and effectively.♦ Maintained a high level of product knowledge to assist customers accurately.♦ Worked collaboratively in a team to ensure optimal service delivery.♦ Built and maintained positive customer relations through excellent service.

During my time as a Warehouse Associate at Amazon Fulfillment Center, I was involved in various aspects of warehouse operations. My role required efficiency in item handling, packaging, and teamwork, contributing to the effective distribution of products to customers nationwide.♦ Efficiently managed receiving, item picking, tote placement, and packing for distribution.♦ Exceeded quotas through enhanced leadership and time management skills.♦ Collaborated in a team environment, promoting effective teamwork.♦ Mastered packaging and order processing for accurate and timely fulfillment.♦ Adapted to working in a dynamic environment, handling multiple tasks simultaneously.♦ Demonstrated resilience by working extended periods in a physically demanding role.♦ Contributed to the smooth operation of the warehouse through diligent work ethic.♦ Played a vital role in ensuring customer satisfaction through accurate order fulfillment.

Bachelor’S, Education

Pursuing a Bachelor's degree in Education at the University of South Florida, I've focused on English as a Second Language.

Associate'S Degree, English Education

At Hillsborough Community College, I completed my Associate Degree in English Education. Here, I not only achieved a solid GPA but also.

International Baccalaureate

My academic foundation was solidified at Brent International School Subic, Philippines, where I completed the International Baccalaureate..