Mitchell Preece Email & Phone Number

Melbourne, Victoria, Australia

Delivering personalized financial guidance to empower members' retirement journeys.Provide comprehensive support to members, employers, and advisors across various channels, including inbound/outbound calls, email, and live chat.Actively listen to understand members' needs, provide tailored information on account management, product options, and relevant legislation.Offer General Advice to guide members in making informed decisions aligned with their retirement… Show more Delivering personalized financial guidance to empower members' retirement journeys.Provide comprehensive support to members, employers, and advisors across various channels, including inbound/outbound calls, email, and live chat.Actively listen to understand members' needs, provide tailored information on account management, product options, and relevant legislation.Offer General Advice to guide members in making informed decisions aligned with their retirement goals.Demonstrate empathy and understanding when assisting members during challenging situations.Contribute to a positive member experience by delivering exceptional service and building strong relationships.Collaborate with the Member Services team to continuously improve processes and enhance member satisfaction. Show less

Melton, Victoria, Australia

Orchestrate all team development duties including recruitment, interviewing, and training of new team members.Supervise departmental budget and head all forecasting of department’s budgetary requirements.Champion both long and short term departmental goals and evaluate staff performance in accordance with goals.Demonstrate expertise in team development, management, and training as well as mentorship and motivation.

Melton, Victoria, Australia

Operated as key point of contact for on-shift escalated customer issues and concerns.Demonstrated expertise in creative problem-solving and decision-making in a high urgency and fast-paced environment.Headed task delegation, inventory management, schedule and shift generation, restocking, all team-wide problem-solving, and performance reviews.Reinforced and demonstrated best practices and methodologies for staff to emulate.

Melton, Victoria

Operated as part of a team in cash handling, taking orders, assembling orders, cleaning restaurant, and resolving any customer concerns. Displayed ability to effectively thrive in a high-volume and fast-paced environment