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Mitchell Prior Email & Phone Number

IT Service Desk Officer at University of Wollongong at University of Wollongong
Location: Wollongong, New South Wales, Australia 3 work roles 5 schools
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Role
IT Service Desk Officer at University of Wollongong
Location
Wollongong, New South Wales, Australia

Who is Mitchell Prior? Overview

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Mitchell Prior is listed as IT Service Desk Officer at University of Wollongong at University of Wollongong, based in Wollongong, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Mitchell Prior.

Mitchell Prior previously worked as IT Service Desk Officer at University Of Wollongong and Service Desk Analyst Level 1 at Nec Australia. Mitchell Prior holds Graduate Certificate, Cyber Security, 83.75 from University Of Wollongong.

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University of Wollongong

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Profile bio

About Mitchell Prior

Hi, I'm Mitchell.I am a Service Desk Officer with a demonstrated history of working in the Information Technology and Services industry. As a strong IT professional, I have graduated with a Bachelors of Computer Science from the University of Wollongong and am always striving to learn new skills.I have an extreme interest in all facets of Information Technology and Computer Science with a particular interest in programming and 3D modeling.It is my philosophy that the best way to learn is from the ground up to have an overall understanding of the desired outcomes throughout the business and how it all comes together to meet a common goal. I am always working and thinking of ways to use the skills I have learnt to date in environments that challenge my abilities and inspire me to think outside the box.

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University of Wollongong
University Of Wollongong
IT Service Desk Officer at University of Wollongong
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3 roles

Mitchell Prior work experience

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It Service Desk Officer

Current

- Proven strong analytical skills - Proven ability to work with and across functional teams to create solutions - Providing outstanding customer service - Answering phones and obtaining information relevant to customer enquiries and issues - Answering web chats and emails to quickly and effectively resolve customer enquiries and issues - Verification of user identities - Remote and in person support of clienteles' software - Modification of User Profiles with Microsoft Active Directory and Office 365 Administration Portal - Adhering to strict confidentiality practices for security and auditing purposes

Nov 2021 - Present

Service Desk Analyst Level 1

- Proven strong analytical skills- Proven ability to work with and across functional teams to create solutions- Provide outstanding customer service- Answering phones and obtaining information relevant to customer enquiries and issues- Verifications of user identities- Remote support of clienteles’ software- Modification of User Profiles with Microsoft Active Directory and Office 365 Administration Portal- Adhering to strict confidentiality practices for security and auditing purposes- Assistance of enrolments of mobile devices (iOS and Android) onto the ZENworks Mobile Device Management Platform- Assistance maintaining internal website used by colleagues

Dec 2019 - Nov 2021

Team Member

- Providing outstanding customer service- Ensuring the product range meets customer expectations- Ensuring that safe food handling and WHS procedures are maintained

Nov 2015 - Nov 2019
5 education records

Mitchell Prior education

Graduate Certificate, Cyber Security, 83.75

Activities and Societies: Participated in a photo/video shoot for Marketing at UOW Participated in a welcome session for new students.

Education record

Woonona High School
FAQ

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What company does Mitchell Prior work for?

Mitchell Prior works for University of Wollongong.

What is Mitchell Prior's role at University of Wollongong?

Mitchell Prior is listed as IT Service Desk Officer at University of Wollongong at University of Wollongong.

Where is Mitchell Prior based?

Mitchell Prior is based in Wollongong, New South Wales, Australia while working with University of Wollongong.

What companies has Mitchell Prior worked for?

Mitchell Prior has worked for University Of Wollongong, Nec Australia, and Woolworths Supermarkets.

How can I contact Mitchell Prior?

You can use AeroLeads to view verified contact signals for Mitchell Prior at University of Wollongong, including work email, phone, and LinkedIn data when available.

What schools did Mitchell Prior attend?

Mitchell Prior holds Graduate Certificate, Cyber Security, 83.75 from University Of Wollongong.

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