It Service Desk Officer
Current- Proven strong analytical skills - Proven ability to work with and across functional teams to create solutions - Providing outstanding customer service - Answering phones and obtaining information relevant to customer enquiries and issues - Answering web chats and emails to quickly and effectively resolve customer enquiries and issues - Verification of user identities - Remote and in person support of clienteles' software - Modification of User Profiles with Microsoft Active Directory and Office 365 Administration Portal - Adhering to strict confidentiality practices for security and auditing purposes