It Support Technician
Current
Freelance
Conduct troubleshooting and diagnostic procedures to identify root causes of technical problems and implement appropriate solutions. Provide on-demand technical support to clients, addressing hardware, software, and network issues promptly and effectively. Install, configure, and maintain computer systems, peripherals, and software applications for clients. Assist clients with setting up and securing their network infrastructure, including routers, switches, firewalls, and wireless access points. Implement data backup and recovery solutions to ensure the integrity and availability of client data. Work with and provide support for Microsoft Office 365, Azure, Windows 10/11, and MacOS Software. Maintain accurate records of client interactions, technical issues, and solutions provided.