Mitchell Rankin Email & Phone Number

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, United Kingdom

Stoke-On-Trent, United Kingdom

Key Responsibilities - Completing monthly catch-ups with staff to gain views, concerns, feedback and ideas from them. - Conducting annual appraisals. - Working to ensure growth within the team in terms of skills, behaviour and capabilities. - Collaborating with other Team Leaders and Heads of Department to achieve team, departmental and company business objectives. - Monitoring daily workloads to ensure that work is assigned correctly and to ensure that the team is meeting OLAs. - Responsible for organizing shift work rotas, annual leave and sickness cover. - Completing technical tasks when deemed appropriate (resource, importance and priority). - An escalation point for team members and a point of contact across the entire business. - Involved in the recruitment process making sure any new additions to the team meet both personal and technical requirements.

Key Responsibilities: - Handling incoming incidents and requests via telephone and email, including assessment, prioritisation and investigation in line with Incident Management and Request Fulfilment processes. - Providing varied technical incident support for workstation, phone, server and network technologies. - Following internal documented processes and procedures, to ensure incident and request resolution are completed to agreed Organisation Level Agreements. - Identifying and troubleshooting Server and Network incidents and acting according to departmental processes - Administration of internal support systems - Collaborating with other internal IT teams to work towards the achievement of departmental objectives, and thus aligning to business objectives. - Delivering an exceptional degree of customer service; ensuring that our customers benefit from clear communications and effective resolution.Working 7.5 hour shifts on a rota between 6am and 10pm Monday to Sunday (5 out of 7)

Burton On Trent, United Kingdon

Key Responsibilities: - Cash Handling (Including Reconciliation). - Food Handling and Stock Control. - Use of Technology (e.g IT Systems,Till Operations , Telephones). - Cleaning. - Increasing Sales. - Maintaining Standards. - Dealing Face to Face with Large Groups of People. - Preparing Staff Rotas. - Addressing and Resolving Complaints. - Induction and Training of Multifunctional Staff Members. - Coaching Multifunctional Staff Members. - Administration. - Monitoring Compliance and Maintaining Standards.Working 4-11 hour shifts on a rota between 8am and 12pm Monday to Sunday (5 out of 7).

Cambridge, United Kingdom

Key Responsibilities: - Cash Handling. - Food Handling (Including Stock Replenishment). - Cleaning. - Heavy Lifting. - Compliance with Health and Safety Regulations. - Increasing Sales. - Maintaining Standards. - Following Policies and Procedures. - Dealing Face to Face with large Groups of People.Working 4-11 hour shifts on a rota between 8am and 12pm Monday to Sunday (5 out of 7).

Bachelor’S Degree, Computer Forensics And Security, Class Ii Division I

A-Level, Computer Science, Physics, Geography, Mathematics

High School, Gsce