Mitchell Roberts Email & Phone Number

Dunstable, England, United Kingdom

Milton Keynes, United Kingdom

• Leading a variety of teams of up to 2 project staff for a national supplier, overseeing several small and large rollouts across the UK with a focus on service delivery and cost savings.Key Responsibilities
• Direct leadership of staff members and interdepartmental collaboration
• Regular review of Issues and Risks, developing action plans to mitigate further challenges
• Project forecasting in conjunction with effective cost control to ensure financial accuracy and maximise profits
• Be the main focal point for internal and external stakeholders, developing strong relationships
• Developing practical solutions to customer requirements to support customer needs

• Organise and manage the delivery of varying sized rollout and ad-hoc projects with a focus on detail and customer satisfaction,Key Responsibilities
• Creation and development of project documentation to promote effective practises and quality
• Organised project plans and schedules to ensure accurate delivery and communication to both internal and external stakeholders
• Promoted and encouraged interdepartmental working to support all areas of the business
• Compiled detailed reports to assist in the management of projects
• Providing on site support and troubleshooting as a primary escalation point

• Managed a portfolio of clients to maintain relationships and address client queries while providing professional and effective customer service
• Provided effective data management and documentation on behalf of two account consultants and the head of client services
• Organised and completed Client Reports including statistical interpretation and analysis
• Compiled and provided accurate and detailed BI and MI reports on a monthly basis
• Maintained accurate and timely client information on database system
• Promoted and encouraged interdepartmental working