Mitchell Roberts Email & Phone Number

Dunstable, England, United Kingdom

Milton Keynes, United Kingdom

Leading a variety of teams of up to 2 project staff for a national supplier, overseeing several small and large rollouts across the UK with a focus on service delivery and cost savings.Key Responsibilities• Direct leadership of staff members and interdepartmental collaboration• Regular review of Issues and Risks, developing action plans to mitigate further challenges• Project forecasting in conjunction with effective cost control to ensure financial accuracy and maximise profits• Be the main focal point for internal and external stakeholders, developing strong relationships• Developing practical solutions to customer requirements to support customer needs• Conforming to Project Management compliance and processes using existing and created tools to deliver high standard output• Attending and chairing client meetings and onsite inspections, providing detailed reports, taking responsibility for overall project delivery• Resource management through workshops and guidelines to promote quality standardsKey Projects & Achievements• Rollout of £2m network infrastructure upgrade across 1100 sites• Conception to implementation of bespoke network comms solution generating additional revenue stream• Installation of network infrastructure and EPoS hardware into new £15m motorway service station• Successfully delivered first petrol retail EPoS rollout across 600 sites for the company

Organise and manage the delivery of varying sized rollout and ad-hoc projects with a focus on detail and customer satisfaction,Key Responsibilities• Creation and development of project documentation to promote effective practises and quality• Organised project plans and schedules to ensure accurate delivery and communication to both internal and external stakeholders• Promoted and encouraged interdepartmental working to support all areas of the business• Compiled detailed reports to assist in the management of projects• Providing on site support and troubleshooting as a primary escalation point• Monitoring and forecasting stock levels to mitigate future challenges

• Managed a portfolio of clients to maintain relationships and address client queries while providing professional and effective customer service• Provided effective data management and documentation on behalf of two account consultants and the head of client services• Organised and completed Client Reports including statistical interpretation and analysis• Compiled and provided accurate and detailed BI and MI reports on a monthly basis• Maintained accurate and timely client information on database system• Promoted and encouraged interdepartmental working• Built effective relationships through problem resolution.• Created and developed contractual documentation• Developed processes and implemented procedures for changes to additional services• Managed and maintained mail distribution system to ensure seamless delivery of promotional material.• Developed and maintained professional relationships with international licensees and external preferred suppliers