· Lead Solution Architect on functional project teams utilizing the to implement the ServiceMax solution. Accountable for the following: - Leading discovery and design workshops - Completing business requirements analysis and confirmation - Ability to transform business requirements into a set of end to end solutions within the application - Identifying and documenting specifications and criteria for customizations - Confirming functional design with client - Supporting configuration effort by project consultants - Overseeing quality reviews and testing of the configured solution - Documenting finalized solution design and build specifications - Leading deployment and hand-off - Coordinating resolution of client-reported feedback and issues - Communicating with project team, as required, to ensure timely updates to project health, risks, issues and solutions· Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and business requirements · Lead or collaborate on internal projects promoting operational efficiencies and organizational effectiveness· Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and client’s point of contact (POC) on enterprise projects· Liaise with the Technical Architect to design scalable, flexible solutions supporting business requirements· Liaise with and support other functional groups within ServiceMax – including (but not limited to) training, development, support, product and engineering.· Identify business use cases within different verticals or client implementations that may augment ServiceMax’s product roadmap and delivery best practices· Review and provide input to PS training materials and presentations· Develop case studies, presentations, and internal processes and guidelines

Prepare and implement system build using agile methodology.Test and troubleshoot client configurations to achieve solution functionality.Provide front-end and back-end client trainings.Work in cross-functional teams to provide complex issue resolution and achieve best practices for solution methodology.

Consult with clients on core service line workflows, including current state and future state, and work with client to map out stop-start-continue processes to determine how the system will be designed and tested. Identify gaps and resolve outstanding design questions, and plan and facilitate client meetings and key events to ensure decisions are made, project progress milestones are met, and client goals are achieved. Test and perform client-specific configuration in client environments in accordance with client requirements. Identify, resolve and report solution status, risks, and issues to client and project leadership. Cultivate client relationships to achieve business objectives.

Helped provide timely and accurate market research for firms interested in market expansion as well as guidance through legal regulations related to international markets and exporting. Actively worked to promote international trade and investment among American industry.

Responsible for greeting and directing visitors as a first point of contact and coordinatingcommunication between employees and vendors.

Using SMART goals to effectively achieve projects. Data entry and management of interdepartmental communication, ensuring safe transportation/destruction of sensitive customer information.