Mitchell Taylor Email & Phone Number

Boston, Massachusetts, United States

• Processed and recorded more than 200 purchase orders per month from international businesses, educators, and schoolboards to ensure complete accuracy and resolve discrepancies.• Triaged customer concerns promptly and effectively to address issues.• Managed communications with multiple customers and coordinated with team members to ensure high quality customer service, including effective ticket escalation.• Facilitated time-sensitive enterprise sales including providing quotes and managing customer requirements.

Ontario, Canada

• Independently operated front desk at multiple locations across campus including record-keeping and communications with co-workers to ensure continuity and issue resolution.• Supervised contractors and assigned time-sensitive work orders.• Communicated effectively with students, parents, and faculty to solve issues including wellness checks.• Facilitated emergency services including Firewatch, contacting campus police and medical services, and CPR training.• Led training of incoming staff and provided ongoing mentorship.• Received an exclusive award for professional growth as voted by managers and administrative staff.

Toronto, Canada Area

• Created proposals, transcriptions, and detailed supplier lists for a cutting-edge energy management firm• Participated in after-hours audits alongside energy managers to determine best practice improvements for clients.• Utilized Microsoft Word, Excel and PowerPoint to complete energy usage reports for various commercial buildings.• Recorded minutes and participated in meetings with office building managers and senior management at Toronto Hydro.

Toronto, Canada Area

Completed time sensitive transcription requests for a variety of clients including reporters for Business Insider and researchers at the University of Southern California

Etobicoke

Delivered newspapers for the Etobicoke Guardian in my neighborhood.

Canada, Mississauga

Worked as part of a team in assembling food and maintaining a clean workplace