Mitchell Urbain Email & Phone Number

Goodrich Michigan

Supporting Athletic and Operations Directors in managing schedules and maintenance request and projects.

Clean and organize residential homes.

Olameter Inc － Ann Arbor, MIResponsibilities included managing mulit-state operations for contract utility underground locating business along with meter reading for major utility company within the Michigan market. Created annual budgets and tracking mechanism to monitor weekly and monthly performance in order to determine if any course of action was required to insure company and customer goals were met. Hired, mentored and coached management team and assisted in field operations training including theory of underground locating as a certified trainer.

Brighton, Mi

Oversaw the development and launch of Damage Investigation procedures for major utility companyRecruited, hired and trained new employees for field operations and office support staff for claimsrecovery department. Optimized the overall customer experience through monthly joint meetings with client. Monitored project schedules for 8 field investigators and 5 office support staff at a time. Identified inefficiencies and made recommendations for process improvements with client.

Michigan - Multiple

Responsible for the daily operations of 5 District offices with a total of over 200 employees providing contract locating services. Assisted in developing annual budgets totaling revenues of $20m.Participated in monthly performance meetings with multiple clients including AT&T, Verizon, DTE, Michcon and Consumer Energy.

Michigan Multiple Locations

Dispatch Control Manager responsible for routing and dispatching work to field technicians, as well as dealing with customer complaints within a service call center.Staff Support Manager responsible for the conversion of paper facility records to a mechanized computer based data system. Worked with end users to resolve technical issues related to the MARCS data base in the field.Field Operations Supervisor responsible for managing up to 20 field technicians within the installation and repair operations. Quality Control Manager responsible for developing and managing quality assurance plan implementation with the Pontiac MI District.District Operations Manager responsible for day to day field operations for the Pontiac, MI district.Claims / Risk Manager responsible for the investigation and billing for facility damages related to incidents that occurred with the Eastern Michigan Region. Acted as AT&T representative on the Michigan Best Practices Board held at the MITA office in Okemos, MI.