Creating detailed reports, using various databases and discovering potential insights for clients.Liaising regularly with multiple clients to discuss their ongoing needs and requirements.Conducting training sessions to educate new clients or to further develop the skills of current clients on the range of products that Roy Morgan offers including ASTEROID and Helix Personas.

- Attending regular team meetings to discuss relevant agenda items- Delivering a high level of customer service which contributed to the venue twice reaching the final of an annual ‘Mystery Shopper Competition’.- Working efficiently with rostered team members per shift- Processing payments before counting floats and balancing the till- Solving problems, e.g. liaising with TAB regarding poker machines errors - Promoting and selling memberships by endorsing features and… Show more - Attending regular team meetings to discuss relevant agenda items- Delivering a high level of customer service which contributed to the venue twice reaching the final of an annual ‘Mystery Shopper Competition’.- Working efficiently with rostered team members per shift- Processing payments before counting floats and balancing the till- Solving problems, e.g. liaising with TAB regarding poker machines errors - Promoting and selling memberships by endorsing features and benefits- Maintaining cleanliness of the facilities, e.g. TAB and bar sections- Adhering to RSA and WHS standards at all times- Reporting to the Duty Manager Show less

I have worked for the ALH Group as a Casual Duty Manager on site at The Family Inn Rydalmere, and covered at the Greenacre Hotel and the Railway Hotel in Liverpool as required. My position involves serving customers, leading a team and liaising with various stakeholders. A high level of customer service is maintained by conducting staff training, monitoring stock and ensuring WHS standards are adhered to. - Managing a team of up to 3 staff members per shift, e.g. delegating tasks across… Show more I have worked for the ALH Group as a Casual Duty Manager on site at The Family Inn Rydalmere, and covered at the Greenacre Hotel and the Railway Hotel in Liverpool as required. My position involves serving customers, leading a team and liaising with various stakeholders. A high level of customer service is maintained by conducting staff training, monitoring stock and ensuring WHS standards are adhered to. - Managing a team of up to 3 staff members per shift, e.g. delegating tasks across different functions from TAB to serving customers and cleaning- Delivering hands-on customer service across all bar functions- Training new staff members including upselling, RSA & WHS standards- Solving problems and escalating them as required, e.g. liaising with TAB to clarify reason for shifted bet result before updating the customer- Liaising with internal and external stakeholders to manage deliveries and incidents, e.g. providing incident reports to security and police - Processing payments before counting floats and balancing the till- Contributing to the development of NRL tipping competitions- Leading ‘Punters Club’ promotions including preparation and ticket sales - Maintaining stock levels and rotating stock, e.g. changing kegs- Reporting to Venue Manager on incidents that occurred during shifts Show less