Mitchell Whiting Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Oversee 100+ accounts in the Twin Cities area totaling $230k/month in revenue.Create and maintain relationships with clients to maintain high retention and garner sales opportunities.Manage contractors and employees to ensure efficiency and company growth.

Plymouth, Minneapolis, Mn

Problem solving and critical thinking: Evaluate revenue and expense reports monthly and develop improvement plans for low performing parts of the business. Helped grow average profits of two branches by 14% in the last six months. Analysis: Analyze the weekly supply and demand of rental vehicles, including the number of expected returns and reservations. Determine how many vehicles need to be transferred in / out of the fleet in order to maximize revenue. Attend weekly calls with corporate Pricing Team to establish branch price points based on industry trends, competitors, and revenue goals. Business to business: Responsible for building and maintaining relationships with other businesses to increase profit and growth.Management: Responsible for managing 11 employees across two branch locations. Consists of onboarding new employees, bi-weekly one-on-one meetings, six month performance reviews, continuous guidance and constructive feedback to help staff improve performance and advance in their careers.Leadership: Organize and lead daily team meetings to discuss branch progress, align the team on current needs, and review individual employee and team goals. Interview prospective employees and help make hiring decisions. Communication: Participate in weekly calls with all Minnesota Branch Managers to provide updates on branch fleet availability, customer service scores, and revenue growth. Teamwork: Member of High Impact Performance (HIP) club, a select group of Managers that work to define areas for improvement, how to streamline new technology, and create new business ideas and models.Organization: Created employee schedule and daily task sheets. Organize fleet by saving vehicles for specific rentals and ensure cars are ready for the next day and that the branches are clean and organized.Time management: Balance tasks by prioritizing based on importance and by delegating to staff as needed.

Msp Airport

Management: Met with Management Trainees weekly to discuss sales performance and help them prepare for career growth opportunities.Detail oriented: Ensured all rental vehicles (up to 180) in fleet had all standard maintenance completed (oil changes, tire rotations, etc.), to ensure safety for our customers and employees. Decision-Making: Worked in conjunction with the Branch Manager to determine the most opportune times for the branch to overbook rental reservations to maximize revenue and grow rental fleet.

Mankato, Minneapolis, Mn

Customer service: Worked closely with customers daily. Learned how to handle difficult customer situations, contacted customers prior to their reservations to review process and expectations, requested customer rental feedback to find areas for improvement.Sales: Learned to educate, recommend and sell additional products and services to customers by tailoring them to their individual needs (insurance packages, roadside assistance, vehicle upgrades, etc.).