Telecommunication consultant and design of VoIP systems.Technical support and trouble analysis of complex configuration in Voice and Data networks.Voice and Data hardware implementations via on site or remote support.

- Provided Global account integrity between Client enterprise and Avaya Service organization.- Maintain Services revenue renewal and growth in new service offerings along with interface with customer “C” level on escalations and customer satisfaction targets. - Maintained Service level objectives below contractual agreement of one hour response time average by Services Organization. Results obtained were 8.5 average responses on scale of 10.- Increased Service Revenue by 10% for… Show more - Provided Global account integrity between Client enterprise and Avaya Service organization.- Maintain Services revenue renewal and growth in new service offerings along with interface with customer “C” level on escalations and customer satisfaction targets. - Maintained Service level objectives below contractual agreement of one hour response time average by Services Organization. Results obtained were 8.5 average responses on scale of 10.- Increased Service Revenue by 10% for top 5 Clients in Metro New York by introducing new services offering that benefited Client enterprise operational support practices.- Validated technical day one implementation practices for adoption and inclusion in day two ongoing support. Show less