Mitchell Bennett's Location
Washington, District of Columbia, United States, United States
Mitchell Bennett's Contact Details
Mitchell Bennett work email
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Mitchell Bennett personal email
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About Mitchell Bennett
Obsessed with excellence in Professional Services for SaaS companies - over a decade of experience in tech services across healthcare, financial services, and public sector.Currently the Vice President of Implementation for OPEXUS, the industry leading software for FOIA, eCase Management, Investigations, Audits, and Workforce Management for Federal, State, Local, and Education organizations across the U.S. and Canada.
Mitchell Bennett Work Experience Details
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Vp Of ImplementationOpexus Jun 2024 - PresentWashington, District Of Columbia, Us -
Senior Director, ServicesYext May 2024 - Jul 2024New York, Ny, Us -
Director Of Professional ServicesYext Sep 2021 - May 2024New York, Ny, Us
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Senior Manager Consulting ServicesYext Apr 2021 - Sep 2021New York, Ny, Us
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Manager, Consulting ServicesYext Apr 2020 - Apr 2021New York, Ny, Us• Direct part of leadership team that established the Managed Services division with 22 employees responsible for providing Consulting Services to 368 international client accounts totaling $19 million in annual recurring revenue• Manager for high-performing team of 8 Technical Project Managers accountable for end-to-end service program delivery for an assigned portfolio of 85 clients in the Customer Success division• Led sub-teams to attain 13 company goals resulting in reduced time to first response to client requests by 5 hours, increase in client service hours by 18% and the SEO certification of 9 employees • Developed the employee onboarding training, tracking and enablement procedures for the Managed Services division to equip new hires and empower peer mentors to quickly reach client productivity• Built the multi-product, integrated reporting system across Salesforce, Google Sheets & Tableau that tracks employee capacity, utilization & delivery rate for client billable hours
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Senior Technical Project ManagerYext Apr 2019 - Apr 2020New York, Ny, Us• Lead project manager overseeing 6 of the largest consulting services engagements totalling $9.2 million in Annual Contract Value (ACV), including brands such as Marriott, Taco Bell, Nationwide & Luxottica• Managed multi-month client initiatives using industry standard tools such as Jira, Zendesk & Smartsheet to deliver projects ahead of schedule by leveraging cross-functional web design & development teams• Created strategic roadmaps presented to SEO coordinators, marketing directors, and CMOs to provide consultative guidance for achieving concurrent goals using an agile and iterative framework
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Technical Customer Success LeadEpic Jul 2018 - Apr 2019Verona, Wi, Us• Technical Executive, coordinate the technical (hardware & software) support of Mercy Medical Center, a US-based healthcare system and the 30+ Epic technical support staff assigned. Responsible for working with project directors and CIO to set organizational IT strategy.• Technical Project Manager, partner with hospital directors and managers to ensure the success of multi-team full year projects. Earned nearly a quarter million dollar grant for the organization in the first 6 months of work as a result of completing technical best practices and organizational efficiencies• Process & Operations Improvement Lead, organize the support structure of the assigned Epic employees to ensure project success, drive collaboration and encourage communication with key stakeholders. • Report Developer, create, monitor and present analytics reports for the organization to ensure hospital leadership and c-level executives gain transparent insight into key financial and clinical business metrics.• Customer Success Manager, primary point of contact for client's relationship with Epic tasked with ensuring customer needs are exceeded and concerns are quickly addressed. -
Technical Team ManagerEpic Aug 2016 - Apr 2019Verona, Wi, Us• Team Lead, lead a large team of technical analysts by directing their career growth and overseeing their support of over a dozen national healthcare organizations • Organizational Structure Change Project Manager, primary project manager tasked with overseeing the restructuring of a 180 person team into two separate groups with distinct structures• Financial Risk Incident Manager, responsible for the proactive evaluation, prevention and communication of software issues that pose threat to the health and stability of our customer's revenue cycle• Healthcare Software Technical Consultant, optimize medical software through programming and deploying additional functionality used across entire customer base• Knowledge Base Coordinator, responsible for the maintenance, growth and dissemination of technical and role-specific training materials & courses. Oversee information sharing initiatives and direct the efforts of employees to facilitate better cross-training and documentation improvements.
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Technical Services ConsultantEpic Jul 2015 - Aug 2016Verona, Wi, Us• Managing and implementing medical informatics projects for large healthcare organizations, allowing them to electronically exchange patient records across the world• Optimizing medical software through programming and deploying additional functionality used across entire customer base• Primary technical analyst for Johns Hopkins Medicine (MD), Institute for Family Health (NY) and El Camino Hospital (CA)
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Independent Consultant1In6, Inc. Aug 2014 - Dec 2014Greater Los Angeles, Us• Created Millennial Outreach Program to establish marketing strategy for men ages 18-25• Conducted independent marketing research with focus group sessions of over 70 participants• Presented final project to organization directors complete with example press releases, infographic, restructured brochures, website redesign suggestion and campus engagement methods -
Investment AnalystChannel West Group May 2014 - Dec 2014• Directly assisted ownership in creation of a $3,000,000 hotel renovation budget and used company database to oversee a portion of the 9 month project management including all contract work• Quantified and reported monthly performance for three hotels in the Southern California area• Research market trends and macroeconomic factors and collaborate to develop comprehensive solutions
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Chapter PresidentSigma Phi Epsilon Nov 2013 - Nov 2014Richmond, Va, Us• Budget over $70,000 annually and manage the collaboration of over 100 members• Largest on-campus fraternity, largest national fraternity and four-consecutive years of placing in the top 10% of over 230 chapters in the United States• Fundraised over $10,000 for the Can Do MS nonprofit organization annually• Formulate monthly, annual and five-year strategy for achieving chapter goals and objectives in collaboration with the Chapter Advisor, Regional Director and National Organization -
Vice President Of Administration IccPepperdine University Aug 2013 - May 2014Malibu, Ca, Us• Manage over 50 accredited clubs and budget over $200,000 to student-led organizations• Organize and officiate monthly leadership development activities for club presidents and delegates• Certify operational plans for organizations and create contracts for club activities -
Office Affairs InternInternational Programs At Pepperdine University May 2013 - Aug 2013• Coordinate the digitization of office records and files through University software• Assist the director of international programs in recreating web presence and organization brand• Plan and conduct activities to prepare students for their departures overseas
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Resident AdviserPepperdine University Aug 2012 - Apr 2013Malibu, Ca, Us• Invested in the growth and development of dorm residents through planned activities• Enforced community standards set by the University to support the academic mission• Served as a liaison between residents, International Programs and the University
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Technology ConsultantPepperdine University Sep 2011 - Apr 2012Malibu, Ca, Us• Inventoried and cataloged equipment for Pepperdine's Center for Communication and Business• Assisted over 30 faculty and staff in the updating and maintaining of University software and hardware• Provided cross-platform technical support for both Mac and Windows operating systems
Mitchell Bennett Skills
Leadership Development
Management
Social Networking
Public Speaking
Spanish
Event Planning
Microsoft Excel
Powerpoint
Research
Social Media
Budgets
Microsoft Office
Chinese
Data Analysis
Project Management
Real Estate Economics
Microsoft Word
Team Leadership
Customer Relations
Microsoft Powerpoint
Epic Systems
Ehr
Electronic Medical Record
Mumps
Technical Support
Leadership
Software Development Life Cycle
Customer Service
Strategy
Software As A Service
Client Delivery
Mitchell Bennett Education Details
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Pepperdine UniversityEconomics Minor: Applied Mathematics -
Smoky Hill High School
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University Of Wisconsin-MadisonComputer Science
Frequently Asked Questions about Mitchell Bennett
What company does Mitchell Bennett work for?
Mitchell Bennett works for Opexus
What is Mitchell Bennett's role at the current company?
Mitchell Bennett's current role is VP of Implementation, OPEXUS.
What is Mitchell Bennett's email address?
Mitchell Bennett's email address is mi****@****pic.com
What is Mitchell Bennett's direct phone number?
Mitchell Bennett's direct phone number is +130385*****
What schools did Mitchell Bennett attend?
Mitchell Bennett attended Pepperdine University, Smoky Hill High School, University Of Wisconsin-Madison.
What are some of Mitchell Bennett's interests?
Mitchell Bennett has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Health.
What skills is Mitchell Bennett known for?
Mitchell Bennett has skills like Leadership Development, Management, Social Networking, Public Speaking, Spanish, Event Planning, Microsoft Excel, Powerpoint, Research, Social Media, Budgets, Microsoft Office.
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