Mitchell Bennett Email & Phone Number

Washington, District Of Columbia, US

New York, NY, US

New York, NY, US

New York, NY, US

New York, NY, US

• Direct part of leadership team that established the Managed Services division with 22 employees responsible for providing Consulting Services to 368 international client accounts totaling $19 million in annual.
• Manager for high-performing team of 8 Technical Project Managers accountable for end-to-end service program delivery for an assigned portfolio of 85 clients in the Customer Success division
• Led sub-teams to attain 13 company goals resulting in reduced time to first response to client requests by 5 hours, increase in client service hours by 18% and the SEO certification of 9 employees
• Developed the employee onboarding training, tracking and enablement procedures for the Managed Services division to equip new hires and empower peer mentors to quickly reach client productivity
• Built the multi-product, integrated reporting system across Salesforce, Google Sheets & Tableau that tracks employee capacity, utilization & delivery rate for client billable hours

New York, NY, US

• Lead project manager overseeing 6 of the largest consulting services engagements totalling $9.2 million in Annual Contract Value (ACV), including brands such as Marriott, Taco Bell, Nationwide & Luxottica
• Managed multi-month client initiatives using industry standard tools such as Jira, Zendesk & Smartsheet to deliver projects ahead of schedule by leveraging cross-functional web design & development teams
• Created strategic roadmaps presented to SEO coordinators, marketing directors, and CMOs to provide consultative guidance for achieving concurrent goals using an agile and iterative framework

Verona, WI, US

• Technical Executive, coordinate the technical (hardware & software) support of Mercy Medical Center, a US-based healthcare system and the 30+ Epic technical support staff assigned. Responsible for working with project.
• Technical Project Manager, partner with hospital directors and managers to ensure the success of multi-team full year projects. Earned nearly a quarter million dollar grant for the organization in the first 6 months of.
• Process & Operations Improvement Lead, organize the support structure of the assigned Epic employees to ensure project success, drive collaboration and encourage communication with key stakeholders.
• Report Developer, create, monitor and present analytics reports for the organization to ensure hospital leadership and c-level executives gain transparent insight into key financial and clinical business metrics.
• Customer Success Manager, primary point of contact for client's relationship with Epic tasked with ensuring customer needs are exceeded and concerns are quickly addressed.

Verona, WI, US

• Team Lead, lead a large team of technical analysts by directing their career growth and overseeing their support of over a dozen national healthcare organizations
• Organizational Structure Change Project Manager, primary project manager tasked with overseeing the restructuring of a 180 person team into two separate groups with distinct structures
• Financial Risk Incident Manager, responsible for the proactive evaluation, prevention and communication of software issues that pose threat to the health and stability of our customer's revenue cycle
• Healthcare Software Technical Consultant, optimize medical software through programming and deploying additional functionality used across entire customer base
• Knowledge Base Coordinator, responsible for the maintenance, growth and dissemination of technical and role-specific training materials & courses. Oversee information sharing initiatives and direct the efforts of.

Verona, WI, US

• Managing and implementing medical informatics projects for large healthcare organizations, allowing them to electronically exchange patient records across the world
• Optimizing medical software through programming and deploying additional functionality used across entire customer base
• Primary technical analyst for Johns Hopkins Medicine (MD), Institute for Family Health (NY) and El Camino Hospital (CA)

Greater Los Angeles, US

• Created Millennial Outreach Program to establish marketing strategy for men ages 18-25
• Conducted independent marketing research with focus group sessions of over 70 participants
• Presented final project to organization directors complete with example press releases, infographic, restructured brochures, website redesign suggestion and campus engagement methods

• Directly assisted ownership in creation of a $3,000,000 hotel renovation budget and used company database to oversee a portion of the 9 month project management including all contract work
• Quantified and reported monthly performance for three hotels in the Southern California area
• Research market trends and macroeconomic factors and collaborate to develop comprehensive solutions

Richmond, VA, US

• Budget over $70,000 annually and manage the collaboration of over 100 members
• Largest on-campus fraternity, largest national fraternity and four-consecutive years of placing in the top 10% of over 230 chapters in the United States
• Fundraised over $10,000 for the Can Do MS nonprofit organization annually
• Formulate monthly, annual and five-year strategy for achieving chapter goals and objectives in collaboration with the Chapter Advisor, Regional Director and National Organization

Malibu, CA, US

• Manage over 50 accredited clubs and budget over $200,000 to student-led organizations
• Organize and officiate monthly leadership development activities for club presidents and delegates
• Certify operational plans for organizations and create contracts for club activities

• Coordinate the digitization of office records and files through University software
• Assist the director of international programs in recreating web presence and organization brand
• Plan and conduct activities to prepare students for their departures overseas

Malibu, CA, US

• Invested in the growth and development of dorm residents through planned activities
• Enforced community standards set by the University to support the academic mission
• Served as a liaison between residents, International Programs and the University

Malibu, CA, US

• Inventoried and cataloged equipment for Pepperdine's Center for Communication and Business
• Assisted over 30 faculty and staff in the updating and maintaining of University software and hardware
• Provided cross-platform technical support for both Mac and Windows operating systems

B.A., Majors: International Business, Economics Minor: Applied Mathematics

Education record

Ongoing Education, Computer Science