Richard Mitchell Email & Phone Number

London, United Kingdom

• Transformational role to deliver overall vision and plan for the UK&I to ensure customers choose, use and love Cisco Technology• Manage customer success teams across high touch, scale and Partner business• Working with Partners to build and develop a partner lifecycle program supporting change from perpetual to reoccurring revenue• Collaboration with Digital teams driving adoption at scale via digital journeys, Communities and social – top performing theatre globally• Drive… Show more • Transformational role to deliver overall vision and plan for the UK&I to ensure customers choose, use and love Cisco Technology• Manage customer success teams across high touch, scale and Partner business• Working with Partners to build and develop a partner lifecycle program supporting change from perpetual to reoccurring revenue• Collaboration with Digital teams driving adoption at scale via digital journeys, Communities and social – top performing theatre globally• Drive change through UK organisational focusing on value realisation throughout the customer lifecycle• Manage and perform to extensive KPI dashboard, consistently overachieving on targets and one of the top performing theatres globally• Develop and drive best practices to enhance adoption and retention rates Show less

London

Somebody Digital has been designed to give markets the support they need to exceed there KPI's. We make the avalanche of digital information easy for you to understand, so you can focus on things that matter. Our team removes roadblocks, is on call to make agile changes and best of all, everything we do is backed by data that is sure to help you make more sales.

London, United Kingdom

PFS combines strategic consulting, integrated technologies, agency services and a worldwide network of systems and logistics infrastructure to deliver global eCommerce solutions for leading retailers and brands. We create Commerce Without Compromise by merging these customizable solutions to create branded online shopping solutions for all channels.

London, United Kingdom

eCommera, part of Dentsu Aegis Network, provides global brands and retailers with a single source for expertise, technology and operational support. We have a proven track record for delivering, managing and innovating multi-channel commerce platforms for major international brands and retailers including Clarins, Asda Direct, House of Fraser and Jimmy Choo.

London

Optimove is the leading SaaS retention automation platform, used by customer-centric brands to drive their entire customer marketing operation. Optimove's cloud combines the art of marketing with the science of data, enabling marketers to deliver highly-effective personalized customer marketing campaigns through email, mobile, the Web and other channelsOptimove’s unique customer modelling, predictive micro-segmentation and campaign automation technologies help marketers maximize… Show more Optimove is the leading SaaS retention automation platform, used by customer-centric brands to drive their entire customer marketing operation. Optimove's cloud combines the art of marketing with the science of data, enabling marketers to deliver highly-effective personalized customer marketing campaigns through email, mobile, the Web and other channelsOptimove’s unique customer modelling, predictive micro-segmentation and campaign automation technologies help marketers maximize customer spend, engagement, customer retention and lifetime value. Show less

Global Executive responsible for all clients within consumer electronics vertical with complete P&L ownership. Global team with staff in the UK, Germany, Ireland, Taipei, Tokyo and the US.

Heading up Digital River’s European client facing and back end teams. responsibilities included building and managing a world-class, multi-cultural global customer success and new business enterprise sales teams. Negotiating multi-year, multi-million dollar contracts with C-level engagement to include the e-commerce SaaS platform, global payment solutions, digital marketing and client services. With P&L responsibilities for Europe I also had responsibility for client services, site design and… Show more Heading up Digital River’s European client facing and back end teams. responsibilities included building and managing a world-class, multi-cultural global customer success and new business enterprise sales teams. Negotiating multi-year, multi-million dollar contracts with C-level engagement to include the e-commerce SaaS platform, global payment solutions, digital marketing and client services. With P&L responsibilities for Europe I also had responsibility for client services, site design and creative, logistics, risk management and customer services.Digital River is a revenue growth expert in global cloud commerce. Specialties; e-commerce solutions, SaaS, global payments and cloud-based billing, strategic e-marketing services, physical and digital product fulfilment, fraud management, export controls, tax management Show less

First employee outside of North America for start-up Ecommerce SaaS Company, responsible for all areas outside of North America. Initially reporting into pre IPO investors based in London my remit was to build a European business and then a team to support it. Built a business with a $10M a year run rate within 3 years winning clients like Nokia, Palm, Symantec, Canon etc. Specialities; Startups; new business; marketing and PR; public speaking; B2C / D2C models; multi-channel;… Show more First employee outside of North America for start-up Ecommerce SaaS Company, responsible for all areas outside of North America. Initially reporting into pre IPO investors based in London my remit was to build a European business and then a team to support it. Built a business with a $10M a year run rate within 3 years winning clients like Nokia, Palm, Symantec, Canon etc. Specialities; Startups; new business; marketing and PR; public speaking; B2C / D2C models; multi-channel; account management; marketing; operations; global sales; P&L management Show less

Hired as 4th member of European start-up team for US based Financial Software Company, growing to over 300 staff and a European market leader in personal and small business financial software. During my tenure I spent 6 months in Australia where I hired and trained a team of 30 staff to support all operations in this region. Accomplishments include; ran a 30 seat technical support team; budget responsibility of £2M; negotiated and managed the outsourcing of 250 seat call centre.