Mitchell Sanders Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

- Optimizing customer service techniques to increase efficiency of KPIs, analyzing potential risk & strategies, and developing action plans to meet and exceed SLA targets.- Drive optimum quality of service to customers and maximize employee productivity through the delegation of activity.- Collaborate with leadership, identifying development opportunities, driving inclusive engagement, & implementing process improvement strategies.- Implemented continuous improvement projects, strategy realignment, hyper-targeted resource development training.

Toronto, Ontario, Ca

- Oversaw guest relations team members, including receptionists, concierges, housekeepers, and waiting staff- Managed daily arrivals in absence of Guest Relations Manager to ensure proper handling of V.I.P., SAG and Return Guests (to include pre arrival communication, room walks and set up, and room escorts).- Maximized guest recognition and satisfaction with a diligent focus on all V.I.P., Special Attention (SA) and Return Guests and groups

Philadelphia, Pa, Us

- Troubleshoot and repair various software and hardware related issues across numerous product platforms.- Analyze problems in design, configuration, data flow, and data state within a highly-complex provisioning system.- Contribute to design considerations for new products or architectural changes to existing products and platforms.- Perform maintenance activities with minimal supervision and guidance.

Us

- Led team in creation, organization, and distribution of compilation album comprised of various musical genres.- Led social media division during SXSW conference to ensure online media was readily available and easily accessible.- Compiled data of trends, peak hours, and user interaction to determine best launch window of various projects.- Reviewed submissions and attended various shows and venues to search for new talent to sign.- Created electronic press kits and one sheets to distribute to media and public relations outlets.- Utilized digital platforms to market and distribute projects.

Dallas, Texas, Us

- Managed a team of 3 direct reports, providing performance feedback and growth opportunities.- Oversaw the implementation of the awareness programs and conducted program evaluations, reducing inventory loss by 9% in the 1st.- Detected, deterred, apprehended violators who posed a risk to company assets that may have led to potential shortage.- Conducted monthly audits and meetings to ensure company best practices were being executed.- Compiled administrative reports and documents of all theft, safety, and fraudulent related data. - Collaborated with Organized Retail Crime Regional Managers to identifyand combat external crime rings by overseeing the development of cases on Habitual Offenders.- Represented the Neiman Marcus Brand at required court appearances.