Mitchell Bourke Email & Phone Number

North Turramurra, Nsw, Au

Sydney, New South Wales, Australia

Leading a team of 3 Fundraising Specialists, I am responsible for amplifying the success of the Leukaemia Foundation’s Community Fundraising Program.Leading a team operating in the Metropolitan geographic specialism and driving performance across these regions, through tailored business development, and account management.

Sydney, New South Wales, Australia

Chatswood, New South Wales, Australia

Managing a restaurant team of 37 staff, including two Assistant Managers and 4 Team LeadersCreated a training and coaching environment in restaurant with a focus on improving the team’s capabilityManage and resolve any performance issues in accordance with company policyDeveloped opportunities to maximise sales volume and revenue in restaurantLead from the restaurant floor to ensure that all guests are welcome and have a great experienceManage and resolve both positive and negative customer feedback provided through Zendesk and NPS channelsDrive Local Matters by engaging and connecting with the local communityWeekly forecasting of Main Item VolumeManaging the restaurant P&L statement to ensure profit outcomes are metCompleting weekly rosters and timesheet reconciliation for team membersReporting weekly to the Area Manager on the restaurants performance, in terms of sales sales growth, average spend, and performance against targets

Sydney, New South Wales, Australia

Responsible for executing strategies that improve the overall customer satisfaction with ELMO, and how ELMO returns value to its customer base.Responsible for executing strategies that improve the overall customer satisfaction with ELMO, and how ELMO returns value to its customer baseIdentify ways within customer base to increase engagement and overall satisfactionEstablish productive, professional relationships with key operational contactsWork closely with Account Managers and Customer Success Managers to ensure alignment in executing on account plans and renewal strategies for shared customersManaging internal resources to maximise the scope of all client solutions, and ensuring customers receive ongoing value from their ELMO solutionProvide regular reporting on pre-established metrics to measure overall satisfaction and likelihood to renew, and strategies to mitigate churn.Engage with Product team to provide feedback coming from clients on how the system could have improved user experience and uptakeProvide training to clients on how to use products, and retraining if necessaryWork with the Retention Marketing team to execute regular communications and campaigns

Bondi Beach, Nsw

QT Bondi is a 69 room, accommodation only property set mere metres away from the iconic Bondi Beach. No two days are the same here a QT Bondi. My role as Reservations Manager is heavily Operational, as well as Analytical. In terms of Operations, whether it be jumping on the desk to assist with check ins, parking guest cars for Valet or assisting with baggage or dinner reservations - there's no task I can't do.In terms of analytics, my role is to focus on the guest experience, and keep watch of the market for the latest trends in guest experience, as well as to ensure the team provide the WOW factor to guests the moment they walk through the door. Driving occupancy through rate, growth on prior year and being competitive in the market are all in a days work.

The Ultimo, Sydney

Wollongong, Australia

- Ensure that employees provide excellent customer service at all times, and their role to make sure that guests are comfortable and satisfied with the hotel- Handle guest queries/complaints- Greet the hotel’s VIP guests- Check cleanliness of public areas- Coordinate with departments to maintain proper front office functions and assist reception- Motivating employees to maintain a positive work atmosphere- Implement hotel policies and procedures- Staff development- One on one training with staff- Communicate with other departments to ensure the smooth running of the hotel in the absence of the Front Office Manager and/or Hotel General Manager- Responsible for the handling of sensitive information- Handling of cash and balancing a safe- Balancing of Travelex and EFTPOS terminals on a shift by shift basis- Holding regular meetings with Front Office team to discuss monthly results, changes to procedures, upcoming events- Property walks on a shift by shift basis to ensure hotel is 100% ready for guests, and noting any issues with maintenance for repair

– Full management of a world class McDonald’s restaurant facility– Implementation of restaurant talent management and succession planning process– Business planning and leadership skills– Creating a high performance environment– Attendance in national and international Restaurant Manager Conventions

Various Locations

Manage a restaurant in accordance with Company Policies and Procedures and assume primary responsibility for the achievement of designated customer, profit, sales and employee P&L targets.Manage the restaurant in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profit.Assume overall responsibility for the correct implementation of the One-System OH&S programme. Ensure all employees are provided with the appropriate training and resources to perform their duties safely. The Restaurant General Manager has the responsibility and authority for safety over contractors, customers and other visitors when on company property.Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.Ensure that controls and procedures are implemented on each shift under their control to protect the security of employees and company funds.Ensure that controls and procedures are implemented to protect the security of employees and company funds.Coordinate the effective recruitment and selection of team members using company systemsForecast and schedule management and team member labour within budget. Ensure tasks are only undertaken by those employees certified to perform them.Train and develop team members to meet the standards of performance required. Monitor performance and implement corrective action where required.Keep the Area Manager informed of any competitive activity that is likely to affect the trading results of the restaurant.

Hsc

Studied Legal Studies, Business Studies, Advanced English, Advanced Mathematics, and Certificate II in Information Technology as part.

Diploma Of Business

Studied and Graduated from Diploma of Business course in 2015

Certificate Iv Retail Management,Certificate Iii Retail Supervision,Certificate Ii Retail Operations

Yum! Restaurants gave me the following Qualifications: - Certificate II Retail Operations - Certificate III Retail Supervision.