Decided it was time to transition back into Business Analysis / Intelligence, so working towards finding a career in that line of work.Spent time working on developing skills with Generative AI (ChatGPT, Claude, & Suno) and in Fiction writing.

- Worked Incident tickets ranging from login issues to users unable to complete their work due to errors in the system using management software such as Remedy and SharePoint.- Resolved user issues and create data repairs through use of C#, JavaScript, and SQL.- Analyzed and Developed Bug Fixes and Enhancements for the Enterprise system GCMA.- Created Documentation for Onboarding Processes, Incident Resolution Processes, Defect Documentation and Maintenance Processes, and Code Analysis Guidelines.

Took time off after leaving BofA Merrill Lynch to travel, visit family, continue to develop skills (Such as TypeScript and SQL), research new technologies (Such as AI prompt tools like Chat-GPT), and spend time on hobbies before jumping back into the workforce.

-Work in HTML, CSS, Bootstrap, Javascript, JQuery, and C# in .NET MVC architecture to develop and maintain Account Opening and Profile Data Validation workflows in the Merrill Lynch systems, including API endpoints and keeping ADA compliant standards.-Took initiative to develop documentation of internal processes such as onboarding, coding standards, testing guidelines, and data mapping.-Assisted new hires with getting up to speed including requesting the proper permissions, learning the workflow, and doing code review of their work.-Led and managed agile-based EPIC projects to reduce workload on Feature Lead.

-Work in Javascript, JQuery, Bootstrap, and C# in .NET MVC architecture to develop and maintain Account Opening and Profile Data Validation workflows in the Merrill Lynch systems.-Developed & Maintained modular widgets written in Javascript used on multiple pages to display and edit user data points such as Contact Information and Due Diligence collection.-Worked with Front End Engineers to use HTML, CSS, and Bootstrap to keep pages ADA compliant with a heavy focus on ensuring smooth usage of text-to-speech readers.-Used C# to update and create API endpoints for sending and receiving data from internal and external services. A few examples include conditionally sending data to different workflow DBs and using USPS endpoints for Address verification.

-Developed web-based applications using ASP.NET MVC and Web Forms frameworks.-Maintained SQL Server databases using tables, views, stored procedures, and complex queries.-Integrated software platforms through RESTful APIs and conducted joint-development with 3rd parties.-Collaborated with Waterfall and Agile project teams on enterprise-level software.

-Regularly explained complex concepts to non-technical audiences and built client relations.-Handled multiple simultaneous projects to deliver quality products on schedule to several clients.-Served as the central point of communication between project teams, management, and clients.-Cultivated and provided guidance for employees under both direct and indirect supervision.

-Performed systems analysis, design, testing, and implementation assistance.-Defined functional requirements, translated abstract concepts to technical designs, and created detailed scopes of work.-Developed system and user acceptance test plans, scenarios, and scripts. Coordinated and conducted testing and verification to encompass functional, operational, and performance criteria.

-Market Research for B2B and B2C consumer groups-Research, analysis, and documentation of information and data-Assistance to the Head of Marketing-Supporting role in Social Media and Customer Relations-Maintenance and updates for the Guardian Financial website-Technical support for Guardian Financial hardware and software-Personal Development through weekly informational meetings and interviews