Mitchell Anderson Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Lead the production process and guide production teams ensuring successful delivery of live entertainment and event projects supporting the Disney Cruise Line fleet including event, charter, and new entertainment product. Project management functions including management of financial success of projects from budget creation through close out, project scheduling, and the successful handover and operational integration of new offerings.

Orlando, Florida, United States

Production process management supporting new Entertainment projects at Universal Orlando Resort and beyond. Project Management support including scheduling, contracting, budget tracking, and coordination between Art & Design, Production, Technical, and Operations teams to ensure successful project delivery.

Detroit Metropolitan Area

Led Hiring, Training & Onboarding functions for the Delta's Detroit Airport Customer Service division during period of exceptionally high-volume hiring and onboarding, supporting entire lifecycle from hiring event through operational integration for 500+ new employees (Above & Below Wing) during six month period.• Led Above Wing/Below Wing Training Teams (25+ trainers) that supported new hire training, annual recurrent training, and managed training compliance record keeping. • Conducted needs assessment and redesigned local new hire training strategy and processes to support surge in hiring. Created structured on the job training sequence within existing training footprint increasing validated competence and self-confidence of new hire employees, reducing the need for transitional training hours by 30%.• Managed execution of full-service hiring events with 200 daily attendees completing interviews, conditional job offer processing, finger printing, physical agility and substance testing. • Created day-1 new hire orientation experience including both corporate program and local station orientation to provide leadership visibility and introductions, HR orientation, and Delta cultural introduction while creating a welcoming sense of belonging and clear expectations for all new employees.• Implemented and managed 60/90/120 day milestone check-ins for new hires and their leaders to support positive new hire experience, onboarding support, and performance management during critical first six months of employment.

Detroit Metropolitan Area

Led daily Above Wing customer service operations including gates, ticket counter, and baggage service areas at Delta's Detroit international hub, serving 300+ daily flights and 30,000+ daily passengers on peak, with a team of 15 supervisors and 100+ customer service agents per shift.

Gaylord Texan Resort & Convention Center - Grapevine, Texas

• Led a team of 200+ frontline associates while managing operations in high volume (15,000+ daily guests) resort activities and themed entertainment/experience operations (including Gaylord Hotels' annual signature ICE! event). • Partnered extensively with the Human Resources team to develop and execute a recruiting strategy to support annual high-volume hiring (200+ frontline and supervisory positions) over three months. Designed retention and rehire initiatives to reduce hiring needs. • Managed department administration including labor budgeting, staffing strategy, expense management, training design & facilitation, scheduling, and employee relations.• Managed ticket fulfillment, guest correspondence, and customer service recovery for event operations. Partnered with Guest Services departments to facilitate seamless customer care processes and strategies. • Managed ticketing projects, processes, and strategies for the Gaylord brand (5 hotels) as brand ticketing expert, managing accesso ShoWare system. Provide support to property ticketing managers, manage and execute annual event build processes.• Developed and operated varied leisure activities including live shows, crafts, escape rooms, pool activities, and seasonal event activations.

Disney Wonder, Disney Magic, Disney Dream

• Managed live show operations in a 1,300 seat theater (onboard 4,000+ passenger and 1,400+ crew cruise ships) for multiple Broadway-style productions each cruise, in a safety-critical environment involving automated scenery, performer flying, stunts, and pyrotechnics. • Led a team of 25 direct reports as a head of department, including scheduling, payroll, and performance management.• Show caller for Frozen - A Musical Spectacular, Beauty and the Beast, The Golden Mickey's, Disney Dreams - An Enchanted Classic, Disney's Believe, Twice Charmed, Once Upon a Song, Toy Story the Musical, Tangled: The Musical, Marvel Day at Sea: Heroes Unite, Pirates in the Caribbean Deck Party & Fireworks.• Maintained artistic vision and show quality of theatrical productions. Managed understudy training and rehearsals and contingency implementation to ensure the successful delivery of nightly performances. • Managed the integration of new casts through extensive scheduling, coordination with the human resources department, and the production team to facilitate on-the-job training and onboarding of up to 50 performers.

Shanghai City, China

Temporary assignment supporting the local Entertainment Operations Team through the production process and Grand Opening of Shanghai Disney Resort in June 2016. Various projects including:• Stage Manager for the park's televised Grand Opening Gala event. Facilitated the planning and operation of the event, managing the flow of more than 500 performers, acrobats, talent handlers, celebrity talent, and company executives.• Liaison between entertainment operations teams and systems development team for implementation of show reporting software, establishing reporting standards, and tailoring reports to each area's needs.

Wuhan, Hubei, China

• Key artistic department leader for show operations in the start-up of large-scale acrobatic and aquatic resident show with 80+ performers and 100+ technicians. • Trained and mentored a team of six stage managers throughout the production process and the handover to show operations. • Managed the onboarding process for all performers during training & formation period, including scheduling of fittings, health checks, and assessments.• Managed extensive daily training/rehearsal schedule for 80 performers, multiple venues, and an artistic team of 10+ coaches and choreographers, with a focus on maximizing productivity and achieving key milestones and goals throughout the production process, while balancing technical priorities and venue availability.

New York, New York, United States

• Provided administrative and production support to Stage Management (2-4 Stage Managers) and Creative teams during the developmental, rehearsal, and technical rehearsal periods of Broadway productions. • Managed daily script changes with playwright, composer, and director, and distributed changes to 50+ company members daily.Disney's Aladdin on Broadway (September 2013 - March 2014)Evita - National Tour (July 2013 - September 2013) Dead Accounts on Broadway (October 2012 - November 2012) Kinky Boots on Broadway (August 2012 - April 2013)

Norwegian Epic

• Managed shipwide live entertainment product (cast of 10 performers) in two venues, in collaboration with musical director, show captains, and shoreside branded entertainment partners. • Swing show caller for Legends in Concert, and Cirque Dreams & Dinner, responsible for safe live show operations and show quality. • Daily scheduling, timesheet tracking, and continuous improvement program champion for the production department (10+ crew members). • Facilitated behind the scenes tours (groups of up to 30 guests) for VIP and loyalty program members.

Stage Manager for live broadcasts including:This American Life - LIVE (Cinema Broadcast)Celebrate Israel Parade 2012, 2013 (NYC broadcast from 5th Avenue)Restoring Love (Dallas Cowboys Stadium)• Communicated with director/producers in truck/control room to maintain show flow.• Cue, direct, and prep celebrity talent. • Crowd control to maintain the safety of talent and shot quality. • Supervise technical crew to ensure all elements are in place throughout the broadcast (props/scenery setup & transitions, audio for talent, etc.)

Las Vegas, Nv

• Worked alongside 5 stage managers and 90 international artists on Cirque du Soleil's resident show Viva ELVIS. • Ran two backstage SM cue tracks for ten weekly performances, responsible for safety and show continuity. • Worked alongside coaches, captains, and the dance master to compile daily casting for the show. • Created a document to track technical needs for all trainings and rehearsals to help facilitate a more efficient scheduling process.

Pittsburgh, Pa

Six large-scale musicals produced in stock (1 week rehearsal periods) at the Benedum Center with AEA cast and IATSE crew. Hairspray, Miss Saigon, The Producers, Curtains, The Student Prince, Oliver!• Created and updated props lists/tracking, preset lists, and run sheets for props crew. • Ran SM deck cue tracks during tech rehearsals and performances.•Trained IATSE union stagehands during rapid one-day tech rehearsal process each week before opening.

Seattle, Wa

Provided administrative and production support to three Stage Managers and the Creative Team during rehearsals and performances of the World Premiere Musical production of Catch Me If You Can in advance of its Broadway production.

Master Of Science - Ms, Management, Strategy, And Leadership

Management, Business Strategy, and Leadership.

Bachelor Of Fine Arts (B.F.A.), Stage Management