Mitchell Carless Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Boosted lease conversion to 60% by developing and implementing consistent retention methods for the 600 – 700 leases that were maturing every year, with the goal of an early conversion or end of term conversion into a.
• Sold 1900 new units and 458 pre-owned units in 2019 by building and maintaining strong and consistent e-lead and follow-up methods for over 200+ e-leads that would come in monthly and listening to recorded customer.
• Secured numerous dealership and individual achievements including consistently earning dealership “stair step” bonuses from the manufacturer valued at approximately $350K – $450K for exceeding sales target goals.
• Decreased staff turnover rate to less than 5% over 9 years by showcasing a “lead by example” mindset and attitude while promoting a positive work culture and a work/life balance mentality.
• Met and exceeded departmental goals and objectives through strategic planning, analysing, controlling, and measuring ongoing performance of the new and used sales departments operations, adhering to loss policy.
• Ensured correct model and trim mix order for monthly new Audi vehicles by researching, analysing, comparing, and forecasting for accurate allocation.

Toronto, Ontario, Canada

• Boosted sales volume by 50% through increasing sales staff team from 14 to 20 salespeople, finetuning, streamlining, and training sales staff on the customer journey process, training key reception staff to guide.
• Generated higher monthly sales to meet and exceed planned sales targets through effectively managing the new and used sales department operations.
• Maximized operational and team efficiency and productivity by providing leadership direction and guidance for operational staff as well as hiring, training, coaching, and mentoring new and existing sales staff.

Toronto, Ontario, Canada

• Increased overall dealership revenue by soliciting and booking new and used business, as well as retaining and selling to existing customers, through utilizing effective sales and relationship building techniques.
• Exceeded monthly and yearly sales targets through consistently always bringing an ‘A’ game and performing at extremely high levels to impress senior leadership and new and existing customers.

Toronto, Ontario, Canada

• Generated higher volume and profit margins by effectively managing the new and used sales departments operations.
• Maintained a high level of customer satisfaction through showcasing a customer-focused approach, addressing customer questions, and listening to customer concerns and feedback.
• Ensured high-level team knowledge and skillset by supervising the training and certification for all brand specialist staff.
• Verified proper stock and inventory levels through overseeing the ordering allocation of all new vehicles every month.