Collaborating with various teams across the Banking and Financial Services Division to support equities and managed funds, my role integrates the needs of clients, users, and the business to design solutions that enhance processes and systems, improving user experience. I also manage team workload by delegating daily tasks and contribute as a BA Chapter Lead

Reporting into the Head of Engineering and Project Delivery, my role worked closely with the Stockbroking Development Team as well as with stakeholders across the business, external vendors and partners to scope out requirements, document requirements and to deliver changes, improvements and large scale projects

My role was to support all key applications used in the Stockbroking Business including customer and internal-facing systems which includes trading systems such as IRESS, our internal online trading platforms and supporting in house tools such as GBST Shares, GBST Front Office, GBST DCA and Bloomberg Terminal.

Promoted during the largest HIN Migration in ASX History, I reported into the Head of Client Services APAC. My role was to manage the a team of Client Services Executives and Senior Client Services Executives on a day to day basis to ensure an exceptional quality of service and to ensure key KPI’s and SLA’s were met and exceeded, as well as maintaining an expert knowledge of our products, our platforms, financial markets and trading.Managed the team to consecutive CANSTAR Broker of the Year… Show more Promoted during the largest HIN Migration in ASX History, I reported into the Head of Client Services APAC. My role was to manage the a team of Client Services Executives and Senior Client Services Executives on a day to day basis to ensure an exceptional quality of service and to ensure key KPI’s and SLA’s were met and exceeded, as well as maintaining an expert knowledge of our products, our platforms, financial markets and trading.Managed the team to consecutive CANSTAR Broker of the Year Awards and Customer Service awards Show less

Responsible for providing exception customer service across all products and brands through both written and spoken communications. Provide education to our clients across platforms, products and trading knowledge.

• Part the team which developed and launched a new customer service platform• Trained store staff and upper management on the new system• Answering inbound calls• Maintaining up to date product knowledge and compliance with Australian standards• Handling warranty claims• Ordering stock• Dealing with stores, suppliers and manufacturers

• Part of the team which developed and launched a new point of sale system• Part of the team which developed and launched a new website• Manager relief/filling in for store managers when on leave• Performance reviews• Training new managers and staff• Customer service• Cash handling• Receive and dispatch of goods• Stock taking• Store merchandising• Assembly of displays• Maintaining up to date product knowledge and compliance with Australian… Show more • Part of the team which developed and launched a new point of sale system• Part of the team which developed and launched a new website• Manager relief/filling in for store managers when on leave• Performance reviews• Training new managers and staff• Customer service• Cash handling• Receive and dispatch of goods• Stock taking• Store merchandising• Assembly of displays• Maintaining up to date product knowledge and compliance with Australian standards• Customer service and dispatch of all Online orders for NSW and NT• Store open and close• Day to day running of the store• Rosters• Timesheets Show less

• Customer service • Account Management• Managing the social media page• Cash handling• Receive and dispatch of goods• Stock taking• Store merchandising• Assembly of displays• Maintaining up to date product knowledge and compliance with Australian standards• Temporary delivery driver

Temporary Contract• Compiling and sending orders via email to overseas manufacturers • Auditing orders• Receive and dispatch of goods

• Training new staff and managers• Cash handling• Stock counts• Team supervision/productivity• Store cleanliness • Machine maintenance• Customer service• Complaints handling.• Rosters• Timesheets