➢ Supported clients to resolve issues➢ Researched ETL tools and used them to manage incoming data. ➢ Implemented new clients in our platform➢ Created internal tools to monitor imported data, automatically monitor error reports, and migrated knowledge database

The Functionality Test Engineer has an incredibly proactive job; they need to be ahead of the customer, development, and support in order to provide the best practices needed for the successful implementation of the product. The Functionality Engineer has to think in many directions by developing a well-designed plan and test scenarios before the customer is even part of the equation. This Engineer will use the latest standards and methodologies such as IPv6, Virtualization, VoIP, Cloud Computing, and Encryption.This Testing Team works with innovative implementations of Speech Recognition, Intelligence Routing, and Process Flow. The Team executes difficult operations in software, while our competitors still use hardware for low level operations. Functionality Test Engineers must demonstrate the willingness to take chances, continue to develop new tools, learn new technologies, and be confident in their work. This is not a traditional testing environment, and team members have the unique opportunity to grow their technical skill set exponentially.

I helped set up iPads for a one to one initiative at Noblesville Schools for every student 10th through 12th grade. I also helped with general IT support for the school district.

I served donuts, coffee, and sandwiches while maintaing customer satisfaction.