Mitchell Walsh Email & Phone Number

Lansing, Michigan, Us

Vice President of Business Transformation (12/2018 - present)Director of Strategy Execution (09/2015 – 12/2018)Director of Strategy & Operations (03/2015 – 08/2015) Responsibilities have included enterprise strategic planning, project portfolio governance & management, digital transformation program leadership & oversight, and program management of diversification product startups. Digital Transformation (DT):DT is a five year program to update AF Group’s target operating model and business processes to prepare the organization for the future. DT includes replacement of core systems with Guidewire (GW) InsuranceSuite & digital portals and VUE Software. Serving as DT program lead responsible for execution and leadership, including oversight and accountability, program management, system development, business process management, organizational change management, and PwC systems integrator oversight. Accomplishments:• Successfully implemented BillingCenter and ClaimCenter & portals without any critical issues. • Producer Lifecycle (Agency) Management and PolicyCenter & BillingCenter (phase 2) are under development.New Business Strategies:In August 2016, AF Group was awarded servicing carrier contracts for IN and MI. In December 2017, the Board approved P&C diversification into commercial auto (trucking). Served as program manager responsible for coordinating implementation tasks. Accomplishments:• Servicing Carrier MVP startup was successfully launched January, 1, 2017 – startup included standing up a new operation (people and processes) and implementing (in four months) a new instance of Guidewire InsuranceSuite and portals hosted in the cloud. • Commercial Auto MVP startup was successfully launched April 1, 2018 – startup included licensing, creating a new MGU, standing up a new operation (people and processes) and implementing (in six months for four states) a new instance of Guidewire InsuranceSuite and portals hosted in the cloud.

Austin, Texas, Us

VP of Insurance Services (December 2008 – February 2015) VP of Loss Prevention & Underwriting Systems (December 2007 – December 2008) VP of Underwriting Systems (August 2006 – December 2007) Senior Manager of IT Application Services (May 2004 – August 2006) Served progressive leadership roles, streamlining IT and business processes in several divisions. Executive leadership includes operations management, talent management and training, and program development and management. Key Responsibilities and Accountabilities:• Information Service Center (January 2012 – February 2015) Provide call center support for policyholders, injured workers, agents and providers.• Strategic planning & enterprise initiatives (April 2010 – February 2015) Lead/facilitate enterprise non-system initiatives, projects and activities; develop strategies. • Claim Support Services (December 2009 – February 2015) Receive, enter, process and route new claims; medical bill correction & coding; enterprise correspondence imaging.• Policy & Technical Services (December 2008 – February 2015) Policy administration (initial entry, emods, quotes, policy issuance, endorsements, cancellation & reinstatements, etc.); proof-of-coverage and unit statistical data reporting.• Loss Prevention (December 2007 – December 2009) Delivery of professional safety services and resources to help employers protect their workers from incurring on-the-job injuries & illnesses and minimize their consequences.• Underwriting Systems (August 2006 – August 2013) Improve, standardize and automate underwriting business processes.• IT Application Services (May 2004 – August 2006) Planning, development, and implementation of business systems automation for Underwriting & Loss Prevention, Premium Audit & Recovery, and enterprise online services.— Key Accomplishments — See file attachment.

Recruited to consolidate manufacturing execution systems for embedded processors for wireless communications and networking. Role transitioned to developing methodology for standardization of wide-ranging business applications.— Key Accomplishments — • Led team of enterprise architects in creating initial strategic roadmap and target architecture encompassing 1,100 global IT business systems. Bridged communication between technical and business teams.• Contributed to strategy that saved $17+ million; served as project lead of IT architecture blueprint, which eliminated 300 unnecessary systems.• Directed development/implementation of comprehensive IT governance process to guide IT strategy, architecture, and solutions delivery.• Developed business process comparative analysis methodology that drove executive decision-making and planning

COO (April 1999 – November 2000)Operations Manager (June 1996 – April 1999)IT Director (April 1995 – June 1996)Shaped and led manufacturing, sales, technology, and operations for this manufacturer and distributor of premium candles and accessories, represented by independent sales representatives. Products sold at retail chains such as Hallmark.— Key Accomplishments — • Reversed customer service disaster when one-third of orders shipped with missing, wrong, or damaged contents. Led quality review of packing / shipping team processes, which resulted in nearly 100% shipping accuracy (.1% error rate).• Reduced cost of goods sold (COGS) by 23% by renegotiating supplier contract and establishing more transparent transactions with vendors in terms of supply chain costs.• Revamped manufacturing and inventory systems to counter loss from factory fire in Mexico during holiday season. Moved production to US for improved quality and small-batch production with just-in-time (JIT) inventory management. • Increased sales by 50% during peak holiday season by spearheading sales strategy of five-day shipping guarantee on all candles and accessories. Secured retailer trust and high praise for service excellence.

Quality Assurance Manager (1993–1995) and Senior Technical Development Engineer (1991–1993) for provider of product development software with integrated CAD/CAM/CAE systems.— Key Accomplishments — • Promoted to Quality Assurance Manager and developed top-performing team of five QA experts.• Enhanced user interface (upgrading two million lines of source code with no material issues).

Software Engineer (1986–1991) for pioneer of CAD/CAM/CAE modeling and analysis tools.— Key Accomplishments — • Mentored junior developers as technical lead.  • Hands-on involvement in university recruitment program.  • Shortened software engineering development times by designing reusable universal translator utility.