Mitchell Walsh Email & Phone Number

Lansing, Michigan, US

• Vice President of Business Transformation (12/2018 - present)Director of Strategy Execution (09/2015 – 12/2018)Director of Strategy & Operations (03/2015 – 08/2015) Responsibilities have included enterprise strategic.
• Successfully implemented BillingCenter and ClaimCenter & portals without any critical issues.
• Producer Lifecycle (Agency) Management and PolicyCenter & BillingCenter (phase 2) are under development.New Business Strategies:In August 2016, AF Group was awarded servicing carrier contracts for IN and MI. In.
• Servicing Carrier MVP startup was successfully launched January, 1, 2017 – startup included standing up a new operation (people and processes) and implementing (in four months) a new instance of Guidewire.
• Commercial Auto MVP startup was successfully launched April 1, 2018 – startup included licensing, creating a new MGU, standing up a new operation (people and processes) and implementing (in six months for four states).

Austin, Texas, US

• VP of Insurance Services (December 2008 – February 2015) VP of Loss Prevention & Underwriting Systems (December 2007 – December 2008) VP of Underwriting Systems (August 2006 – December 2007) Senior Manager of IT.
• Information Service Center (January 2012 – February 2015) Provide call center support for policyholders, injured workers, agents and providers.
• Strategic planning & enterprise initiatives (April 2010 – February 2015) Lead/facilitate enterprise non-system initiatives, projects and activities; develop strategies.
• Claim Support Services (December 2009 – February 2015) Receive, enter, process and route new claims; medical bill correction & coding; enterprise correspondence imaging.
• Policy & Technical Services (December 2008 – February 2015) Policy administration (initial entry, emods, quotes, policy issuance, endorsements, cancellation & reinstatements, etc.); proof-of-coverage and unit.
• Loss Prevention (December 2007 – December 2009) Delivery of professional safety services and resources to help employers protect their workers from incurring on-the-job injuries & illnesses and minimize their.

• Recruited to consolidate manufacturing execution systems for embedded processors for wireless communications and networking. Role transitioned to developing methodology for standardization of wide-ranging business.
• Led team of enterprise architects in creating initial strategic roadmap and target architecture encompassing 1,100 global IT business systems. Bridged communication between technical and business teams.
• Contributed to strategy that saved $17+ million; served as project lead of IT architecture blueprint, which eliminated 300 unnecessary systems.
• Directed development/implementation of comprehensive IT governance process to guide IT strategy, architecture, and solutions delivery.
• Developed business process comparative analysis methodology that drove executive decision-making and planning

• COO (April 1999 – November 2000)Operations Manager (June 1996 – April 1999)IT Director (April 1995 – June 1996)Shaped and led manufacturing, sales, technology, and operations for this manufacturer and distributor of.
• Reversed customer service disaster when one-third of orders shipped with missing, wrong, or damaged contents. Led quality review of packing / shipping team processes, which resulted in nearly 100% shipping accuracy.
• Reduced cost of goods sold (COGS) by 23% by renegotiating supplier contract and establishing more transparent transactions with vendors in terms of supply chain costs.
• Revamped manufacturing and inventory systems to counter loss from factory fire in Mexico during holiday season. Moved production to US for improved quality and small-batch production with just-in-time (JIT) inventory.
• Increased sales by 50% during peak holiday season by spearheading sales strategy of five-day shipping guarantee on all candles and accessories. Secured retailer trust and high praise for service excellence.

• Quality Assurance Manager (1993–1995) and Senior Technical Development Engineer (1991–1993) for provider of product development software with integrated CAD/CAM/CAE systems.— Key Accomplishments —
• Promoted to Quality Assurance Manager and developed top-performing team of five QA experts.
• Enhanced user interface (upgrading two million lines of source code with no material issues).

• Software Engineer (1986–1991) for pioneer of CAD/CAM/CAE modeling and analysis tools.— Key Accomplishments —
• Mentored junior developers as technical lead. 
• Hands-on involvement in university recruitment program. 
• Shortened software engineering development times by designing reusable universal translator utility.