• Assist office visitors in their purpose of visit. Receive, screen and redirect telephone calls, manage international calls/fax and respond to any queries put forth regarding the services offered.•Management of complex calendar and scheduling requirements.•Arranging for cost effective air, hotel and ground transportation and creating detailed travel itineraries by coordinating with in-house travel agents.• Prepare monthly telephone call list & forward to accounts… Show more • Assist office visitors in their purpose of visit. Receive, screen and redirect telephone calls, manage international calls/fax and respond to any queries put forth regarding the services offered.•Management of complex calendar and scheduling requirements.•Arranging for cost effective air, hotel and ground transportation and creating detailed travel itineraries by coordinating with in-house travel agents.• Prepare monthly telephone call list & forward to accounts department.• Receive & send courier packages.• Maintain adequate inventory of office supplies and pantry items, prepare Purchase Requisitions, and Good received note for the same• Ensure new joined staff receive all necessary office supplies.• Responsible for supervising overall cleanliness and office maintenance.• Acknowledge invoices from suppliers and forward the same to respective departments.•Proactively coordinating and engaging with leadership in planning and organizing events.• Prepare and review reimbursement claims & invoices • Update employee personnel records, contact details, renewed passport copy in files.• Sorting of bulk CVs into different categories and departments.• Arranging for printing of business cards/Letter heads/Company envelopes for staff,when required.• Arranging of documents & complete forms for staff to apply for international visas.• Maintaining and reviewing of the daily attendance sheet for staff.• Handling Petty Cash. Show less

• Providing excellent leadership to all cabin crew in order to elevate their motivation and drive and uphold the company’s brand image.• Providing consistent personalised service keeping in mind all aspects of service delivery in order to increase customer loyalty.• Ensuring effective decision making and maintaining the overall customer experience.• Managing cost-efficient operations by optimum utilization of all resources.• Acting as a brand ambassador and maintaining a… Show more • Providing excellent leadership to all cabin crew in order to elevate their motivation and drive and uphold the company’s brand image.• Providing consistent personalised service keeping in mind all aspects of service delivery in order to increase customer loyalty.• Ensuring effective decision making and maintaining the overall customer experience.• Managing cost-efficient operations by optimum utilization of all resources.• Acting as a brand ambassador and maintaining a positive relationship with the internal and external customers.• Managing and supervising all cabins, ensuring service delivery conducted as per standards and procedures.• Responding to issues such as service inquiries and conflict resolution.• Handling customer escalations and ensuring best customer service.• Preparing daily reports and business correspondence.• Conduct Duty free sales on-board every flight and ensure maximum revenue to the company.• Assigning work zones and responsibilities.• Conducting visual observation of how staff perform their duties and maintain reports.• Coaching and developing team members in soft skills. Show less

• Welcome travellers on board and help them to their seats when necessary.• Ensure the satisfaction of passengers by answering questions and offering them assistance.• Check cabin before take-off to ensure compliance to safety regulations.• Serve food and beverages with finesse.• Give the “safety” presentation in a well-prepared manner.• Monitor the cabin frequently for the entire duration of the flight. • Adhere to established regulations and procedures.• Trained to… Show more • Welcome travellers on board and help them to their seats when necessary.• Ensure the satisfaction of passengers by answering questions and offering them assistance.• Check cabin before take-off to ensure compliance to safety regulations.• Serve food and beverages with finesse.• Give the “safety” presentation in a well-prepared manner.• Monitor the cabin frequently for the entire duration of the flight. • Adhere to established regulations and procedures.• Trained to offer assistance to passengers in the event of an emergency.• Give particular attention to passengers with special needs. (Children, disabled, elders etc.) Show less

• Resolve customer complaints and problems, offer possible solutions through inbound calls.• Provide excellent customer service; respond to client questions and inquiries maintaining high levels of service standards• Manage database, enter new information as necessary.• Up-sell products when appropriate.• Follow company regulations and report malfunctions.• Recognized as the best performer in the team.