Mitchelle Mary M. Email and Phone Number
Highly motivated and results-driven professional with an extensive experience as an Admissions Coordinator and Training Manager skilled in managing full-cycle admissions processes, coordinating with the Admissions Team and with the internal departments bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company's success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.Tenacious Quest for Success + Learning- Earned MBA and BA Communicative English in just 4 years- Certified by WES.Results-Driven Leadership- Whether leading Baby Boomers—figures out what makes the sell to the clientele.Challenger of Conventional Wisdom-Always ask the WHY. Improve the user experience through smart, strategic thinking that anticipates outcomes. Present cases that influence, and lead change that drives efficiency and profitability.
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ConfidentialToronto, On, Ca
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Office Administrative AssistantConfidential Sep 2023 - PresentLondon, Ontario, Canada• Creating, implementing, and managing all process documentation, marketing communications, and the Event Calendars for Global Events.• Maintained & update the annual Events budget. Ascertain stakeholder communication needs and build beneficial relationships with internal and external stakeholders, as the key point of contact for event communications -
Admissions Coordinator &Training ManagerDerrick Jones Management Ltd Feb 2023 - Jul 2023Ernakulam, Kerala, India· Managed applicant files according to established procedures ensuring accuracy of data entry into electronic database system.· Researched best practices in Competancy Assessment Programme Admissions processes from other institutions around the country of New Zealand.· Communicating and coordinating with the CAP provider Department Head regarding seat availability, Tution Fee Recipes,College Fee Reciepts, and in case of any withdrawal happens from the students end.·Prepared admissions reports by collecting, analyzing and summarizing data and trends.Gathered completed applications and supporting documentation to compile application portfolios.· Collaborated with Admissions team members to complete and validate admission files of students and connecting their files to the college authorities.Prepared detailed reports summarizing admission trends and key metrics.Utilized data analysis techniques to identify areas of improvement within the admissions process. -
Customer Service RepresentativeBill Gosling Outsourcing Nov 2021 - Dec 2022Newmarket, Ontario, Canada*Delivered exceptional level of service to each customer by listening to concerns and answering questions.*Developed and maintained courteous and effective working relationships.*Used Microsoft Office and other software tools such as Zendesk, Workday to create documents and other communications.*Actively listened to customers, handled concerns quickly and escalated major issues to supervisor via phone calls and emails*Served customers in a professional manner at all times . When collecting the account details followed the exact procedures outlined by the company -
Call Centre Representative (Service Ontario)Bill Gosling Outsourcing Sep 2021 - Nov 2021Newmarket, Ontario, Canada* Maintaing solid customer relationships by handling customer service calls, assisting customers with their queries and complaints, identifying their concerns and providing them with the best possible solutions*Ensures information being placed in the customer files, following regulatory client specific and corporate guidelines * Managing database records, drafting status, reports on customer service issues
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Call Center Representative (Outbound)Zedd Customer Solutions Inc. Apr 2018 - Aug 2018Toronto, Ontario, Canada• Consistently meets established program sales targets • Resolves customer concerns immediately and effectively • Quickly and accurately answers customer questions with a complete knowledge of features and benefits of products and services( client-Serius XM Satellite Radio)• Offers feedback to program supervisor for improving results. -
Hr Consultant And Business Development ExecutiveStyracorp Management Services Feb 2017 - May 2017Dubai, United Arab Emirates• Transcribe inbound telephonic business inquiries from various industries (Marine, Telecom, Logistics, Banking, Hospitality, Healthcare, Manufacturing, Information Technology (IT), Media Entertainment etc.) • Responsible for lead generation and sales deals conversion over the telephone (Business Vertical) • Ensure employees’ compliance of company’s HR policies and procedures •Understand the business activities of different companies and provide a support for them with our recruitment services in order to place the right person for the right job -
Hr Admin Assistant(F And B Industry) Jun 2015 - Apr 2016Dubai, United Arab Emirates• In charge of sourcing CVs and pre-screening candidates based on the job specification • Assisting in drafting Job Descriptions • Prepares employment contracts and arrange documents for work permits and visas • Other responsibilities include Employee relations, grievance handling, attendance management and day to day HR tasks • Process and review employment applications in order to evaluate qualifications or eligibility of applicants • Answer questions regarding the job role, eligibility, salaries, benefits, and other pertinent information.
Mitchelle Mary M. Education Details
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Human Resources Management/Personnel Administration, General -
Ba Communicative English -
Pearson EducationStrategic Leadership & Management
Frequently Asked Questions about Mitchelle Mary M.
What company does Mitchelle Mary M. work for?
Mitchelle Mary M. works for Confidential
What is Mitchelle Mary M.'s role at the current company?
Mitchelle Mary M.'s current role is Office Administrative Assistant.
What schools did Mitchelle Mary M. attend?
Mitchelle Mary M. attended Cardiff Metropolitan University, All Saints' College, Thiruvananthapuram, Pearson Education.
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