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Mitchelle Egbuniwe Email & Phone Number
Customer Experience Lead
at
Tespire LLC
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience Lead
Location
Abuja, Federal Capital Territory, Nigeria
Company size
Who is Mitchelle Egbuniwe? Overview
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Quick answer
Mitchelle Egbuniwe is listed as Customer Experience Lead at Tespire LLC, a company with 19 employees, based in Abuja, Federal Capital Territory, Nigeria. AeroLeads shows a matched LinkedIn profile for Mitchelle Egbuniwe.
Mitchelle Egbuniwe previously worked as Social Media Manager at Comfort And Mercy To The Gulf Of Guinea Initiative (Cmtggi) and Relationship Manager at Neulogic Solutions Limited. Mitchelle Egbuniwe holds Master Of Science - Ms, Mass Communication/Media Studies from National Open University Of Nigeria.
Company email context
Email format at Tespire LLC
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Tespire LLC
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Profile bio
About Mitchelle Egbuniwe
Results-driven Customer Experience and Communications specialist with 6 years of experience delivering tailored solutions aligned with business objectives. I live by the principle 'The Customer is King,' driving my passion for best-in-class customer experiences.Proven track record of managing successful customer and brand projects, leveraging traditional and modern strategies to enhance service quality.Key Achievements:- Improved customer satisfaction ratings by 32%- Increased productivity by 28% through process optimization- Reduced customer churn rate by 25%- Boosted sales revenue by 18% through targeted campaigns- Enhanced brand reputation through effective crisis management and PR strategiesKey Strengths:- Customer Service (95% CSAT)- Quality Assurance (98% QA score)- Sales & Marketing (18% sales growth)- Public Relations (25% increase in positive media coverage)- Brand Management (20% increase in brand loyalty)Soft Skills:- Effective Communication- Strategic Problem-Solving- Collaborative Teamwork- Adaptability and Flexibility- Emotional Intelligence- Leadership and Mentorship- Time Management and Organization- Conflict ResolutionSoftware Proficiency:- CRM: Salesforce, HubSpot- Productivity Suites: Google Suite (Gmail, Google Drive, Google Docs)- Project Management Tools: Trello, Asana, Calendly- Customer Service Platforms: Zendesk, FreshdeskTicketing platform- Spiceworks- Social Media Management: Hootsuite, Sprout Social- Collaboration Tools: Slack, Microsoft TeamsCertifications/Training:- Certified Customer Experience Professional (CCXP)- Certified Customer Success Specialist Industry Expertise:- Financial Services- Healthcare- E-commerce- Technology- Education- FoodWith a customer-centric approach, data-driven insights, transferable skills, and software proficiency, I'm poised to replicate success in any organization.
Current workplace
Mitchelle Egbuniwe's current company
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Tespire Llc
8 roles
Mitchelle Egbuniwe work experience
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Social Media Manager
Current
Apr 2023 - Present
Relationship Manager
Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions.
Oct 2023 - Sep 2024
Customer Service Team Lead
Mar 2023 - Dec 2023
Customer Service Team Lead/Quality Assurance Manager
My role as Quality Assurance Manager and Team Lead is multi-dimensional and fun!It involves managing the customer experience journey and providing support for customers. As Team Lead of the Contact Centre, I work with different teams to bring various fundamental elements of Customer Experience together, ensuring that Customer Experience is considered in.
Sep 2021 - May 2023
Customer Service Manager
My key role as a Customer Service Manager was to direct, guide, influence and support the Customer Service representatives as well as the Service Quality support teams to achieve the expected efficiency standards of customer satisfaction.- I assisted in ensuring that bottlenecks at the Centre were reduced to ensure a smooth flow of activities and.
Apr 2021 - Sep 2021
Customer Service Executive
- Managed incoming interactions including enquiries, suggestions, requests and complaints via various channels including phone, email, social media and live chat - Built sustainable relationships and trust with customer accounts through open and interactive communication, averaging 95% week-on-week first contact resolution - Served as the first contact.
Sep 2019 - Mar 2021
Shift Manager/Assistant Manager
- Prepared the work schedule for front office staff and supervisors, along with the tasks to be completed each shift- Handled guest requests and satisfied their needs within acceptable guidelines- Prepared daily reports to the General Manager and periodically met with management to review goals and metrics- Acted as the first point of escalation on.
Sep 2019 - Aug 2020
3 education records
Mitchelle Egbuniwe education
Master Of Science - Ms, Mass Communication/Media Studies
Bachelor'S Degree, Mass Communication/Media Studies
Bachelor Of Science - Bs, Mass Communication/Media Studies
Madonna University, Okija, Anambra
FAQ
Frequently asked questions about Mitchelle Egbuniwe
Quick answers generated from the profile data available on this page.
What company does Mitchelle Egbuniwe work for?
Mitchelle Egbuniwe works for Tespire LLC.
What is Mitchelle Egbuniwe's role at Tespire LLC?
Mitchelle Egbuniwe is listed as Customer Experience Lead at Tespire LLC.
Where is Mitchelle Egbuniwe based?
Mitchelle Egbuniwe is based in Abuja, Federal Capital Territory, Nigeria while working with Tespire LLC.
What companies has Mitchelle Egbuniwe worked for?
Mitchelle Egbuniwe has worked for Tespire Llc, Comfort And Mercy To The Gulf Of Guinea Initiative (Cmtggi), Neulogic Solutions Limited, Certification Edge, and Camillo.Outsourcing.
How can I contact Mitchelle Egbuniwe?
You can use AeroLeads to view verified contact signals for Mitchelle Egbuniwe at Tespire LLC, including work email, phone, and LinkedIn data when available.
What schools did Mitchelle Egbuniwe attend?
Mitchelle Egbuniwe holds Master Of Science - Ms, Mass Communication/Media Studies from National Open University Of Nigeria.
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