Mitchell Goss Email & Phone Number

Austin, Texas, United States

• Provided accurate information and relevant resources to address the needs of callers at the National Cancer Information Center
• Worked as part of Project Assistant team to update, develop and demonstrate training materials and processes for new hires
• Fulfilled material orders and filed service requests by adhering to NCIC procedures and high customer service standards
• Collected, organized and protected data in accordance with applicable laws and as required by organizational processes and policies
• Supported the ACS mission through good stewardship, quality communication and empathy

Austin, Texas Area

Met as part of the Video Production Consultant Team. Reviewed learning modules for opportunities to improve interactivity within Learning Management System. Scheduled meetings and reserved rooms

Las Cruces, New Mexico Area

Provide technical support for Apple iOS devices by troubleshooting via phone and screen-share. Promote the Apple brand through excellent customer service, organizing repairs and replacements under warranty or Apple Care

Las Cruces, New Mexico Area

Greeted and checked in clients or other visitors to the HHS Court Compliance front desk.Administered drug and alcohol screening surveys to new clients. Created, organized and prepared files both physically and in a digital database

Acted as the face of NMSU Conference Services, greeting and checking in conference guests. Providing customer service from the Conference Services Help Desk.

Built a sense of safety and community among residents by enforcing policy, and actively engaging them in social and educational opportunities, such as university events or programs planned by myself and other CAs.Improved quality of service to residents and built rapport by conducting motivational interviews.

Bachelor Of Arts (B.A.), Communication And Media Studies

Education record