My responsibilities included the following: Assisted in day to day operations which included human resources objectives; recruiting, selecting, orienting, training, assigning, scheduling, and coaching. Communicated job expectations; planning, monitoring, appraising, and reviewing job contributions. Communicated with customers, employees, and other individuals to disseminate and explain information. Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities. Reviewed documents and obtained information to respond to requests.

I assisted in the following; administered, interpreted, and explained policies, rules, regulations, and laws to organizations and individuals under authority of commission and applicable legislation. Developed, planned, organized, and administered policies and procedures for organization to ensure administrative and operational objectives were met. Negotiated contracts and agreements with federal and state agencies and other organizations and prepared budget for funding and implementation of programs. Planned, promoted, organized, and coordinated public community service programs and maintained cooperative working relationships among public and agency participants. Participated in activities to promote business and expand services, and provided technical assistance by conducting conferences, seminars, and workshops, and business to business cold calling.

I help out in the following areas, Supervised and coordinated activities of workers engaged in customer service activities. Reviewed and checked work of subordinates such as reports, recorded, and applications for accuracy, content, and corrected errors. Trained and instructed employees. Developed and presented recommendations to management for staff and procedural improvements.